Community Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

Step into a pivotal role at the heart of Melbourne Connect Co-working, where you'll be the driving force behind an exceptional customer experience and a thriving innovation community. As Community Manager, you'll shape the day-to-day operations of this amenity-rich, 2,200-square-metre workspace located on the doorstep of the University of Melbourne in Carlton. Your mission is to deliver outstanding experiences that bring together world-class researchers, start-ups, industry leaders, corporates, and artists within a purpose-built innovation precinct. You'll oversee customer onboarding, curate engaging community events, manage the seamless operation of facilities and amenities, and contribute to the financial performance of this flexible workspace solution. At JLL, we believe the most effective teams are built when everyone is empowered to thrive—and in this role, you'll empower our customers to do exactly that. Reporting to the Centre Manager and working alongside the Community Team, you'll be the welcoming face of Melbourne Connect Co-working, fostering connection, collaboration, and a sense of belonging in one of Australia's most dynamic innovation hubs.

Key Responsibilities include:

• Deliver exceptional customer service by developing and managing a comprehensive customer experience program that consistently exceeds expectations and drives continual improvement.

• Build strong, trusted relationships with customers by responding promptly to feedback, resolving challenges proactively, and ensuring every interaction reflects our commitment to excellence.

• Curate, schedule, and manage a dynamic program of community events designed to foster networking, collaboration, and a vibrant sense of community among members.

• Conduct engaging tours for potential customers and stakeholders, showcasing the unique value and opportunities of Melbourne Connect Co-working.

• Oversee the seamless operation of all workspace facilities, amenities, and equipment, working closely with facilities teams and service partners to maintain exceptionally high presentation standards.

• Collaborate on the development and execution of operational strategies, ensuring alignment with business objectives and the smooth integration of the Centre into the broader Melbourne Connect precinct.

• Manage vendor and supplier relationships, ensuring service delivery meets agreed KPIs and supports a positive customer experience.

• Contribute to annual business planning, budget development, and monthly client reporting, taking primary responsibility for allocated account codes and ensuring financial compliance.

• Champion health and safety best practices across the workspace, creating a safe and welcoming environment for all customers, visitors, and team members.

Sounds like you? This is what we're looking for:

• Previous experience in a community management, customer service, or hospitality role within a co-working, flexible workspace, or similar environment.

• Exceptional communication skills, both written and verbal, with the ability to engage confidently with customers, colleagues, and stakeholders at all levels.

• Demonstrated passion for customer service with a proactive approach to problem-solving and a commitment to continuous improvement.

• Strong organizational skills with the ability to prioritize effectively, multitask, and work to deadlines in a fast-paced environment.

• Advanced proficiency in Microsoft Office Suite, with experience using CRM and billing software packages.

• Sound understanding of digital, social, and innovative technologies, with a willingness to embrace new tools and platforms.

• Experience in developing and managing relationships with suppliers, vendors, and service partners.

• Knowledge of health and safety practices and procedures.

• Creative approach to event planning and community building, with a track record of delivering engaging programs.

Benefits:

Great employee discounts off fitness, wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's #1 Commercial Real Estate firm

Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognize and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number REQ533070

Location:

On-site –Melbourne, VIC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.