P&R Maintenance Manager

The preferred hiring amount for this position is between $75,286.10 - $94,306.90 annually. Starting offer is based on applicable education, experience, and internal equity. This full-time, exempt position offers a comprehensive benefits package, health insurance with employer contribution, employer-paid life insurance, gym membership reimbursement, tuition assistance, and professional development opportunities. This position is also eligible for the following retirement benefits:

• Vacation Leave: 3.09 hours accrued bi-weekly (increases with YOS).
• Sick Leave: 4.62 hours accrued bi-weekly, approx. 120 hours per year with no limit on accumulation.
• 13 Paid Observed City Holidays
• 1 Floating Holiday which must be taken during the fiscal year (July 1 - June 30)
• Choice of retirement plan: 
  • Defined Benefit Pension Plan: Provides a monthly benefit upon retirement, calculated using a defined formula based on earnings history, years of service, and age. The plan includes a 5-year vesting period and requires an employee contribution of 5% of salary.
  • Defined Contribution 401a Plan: Employer makes fixed contributions to an individual account, which are invested, and returns are credited to the account. The account balance is used to provide retirement benefits. Vesting occurs at 33% after one year, 67% after two years, and 100% after three years of service. No salary contribution is required.
• Voluntary 457 Deferred Compensation Plan
• Eligibility to purchase prior service credit under the Defined Benefit Plan.

• Manages all aspects of maintenance services, through subordinate supervisors, related to parks and recreation buildings/facilities including but not limited to general repairs, installations, preventative maintenance, aquatic maintenance, playground maintenance, and vehicle/equipment maintenance.
• Oversees maintenance project management, work orders, and overall preventive maintenance procedures. Reviews workload needs, prioritizes work, reviews workforce and fiscal resources, and determines if work order should be handled in-house or contracted through outside vendor.
• Supervises, coaches, trains, motivates, assigns, plans, and monitors work activities, and evaluates the performance of subordinate supervisors and employees within assigned division; interviews, selects, and administers disciplinary action to subordinate employees, in accordance with established personnel policy and procedures. Establishing professional standards for work quality, quantity, performance, and accountability. 
• Assists subordinate supervisors with complex/problem situations and provides technical expertise, guidance, and leadership.
• Manages priorities, creating clear direction and expectations for staff and follows through to ensure achievement and accountability for delivering work orders on time.
• Stages maintenance and repair work projects; makes adjustments as needed.
• Schedules daily tasks for field and building maintenance crews.
• Oversees maintenance, repair, and servicing of the department’s equipment fleet, including coordinating outside vendor repairs and ensuring timely resolution of fleet issues.
• Serves as an administrator of the P&R asset management system.
• Coordinates with other staff on capital improvement projects transitioning into ongoing maintenance operations, ensuring continuity of care for facilities and assets; Recommends and/or implements major upgrades/renovations.
• Assists with Contract development, enforcement, and opportunities, including but not limited to Requests for Quotes (RFQ), Invitation for Bids (IFB) and other improvement projects by making recommendations on scope of work, design specifications, cost, scheduling, etc.
• Ensures compliance with all City policies/procedures and department standards of all staff within division; as well as local, state, and federal laws, codes, and regulations.
• Effectively handles, investigates, and resolves complex/difficult citizen comments, complaints, and/or issues. Analyzes and responds to citizen requests and complaints; initiates corrective actions. Responds, prioritizes, and initiates action to inter-departmental complaints and work requests.
• Oversees the tracking inventory of equipment and operating supplies.
• Prepares and performs general administrative duties such as various reports; project status and needs; time sheet review/approval; work order review; and monitoring building automation system.

• Reviews and monitors assigned expenditures; tracks and approves payments. Assists in developing division annual budget for Parks Division. 
• Participates in the development of short- and long-term goals and objectives of division.

• Operates a vehicle in the performance of duties.
• May be required to work weekends, nights, holidays or to be called back to work in weather or non-weather emergencies or as needed to provide necessary services to the public.
• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
• Regular and reliable attendance.

• Performs additional duties to support operational requirements as apparent or assigned.

• Associate Degree or Trade/Technical School training in building or facilities management or related field AND at least 6 years of experience in building maintenance and project management, including 2 years of supervisor or administrative/managerial experience.

• High School diploma or GED AND at least 8 years of experience in building maintenance and project management, including 2 years of supervisor or administrative/managerial experience.

• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

• Certified Pool Operator or Aquatic Facility Operator certification within 90 days of hire. 
• Must obtain and maintain a valid Virginia driver’s license and acceptable driving record according to city criteria.
• Required to successfully pass a pre-employment background check and pre-employment drug screen.

• Experience in all areas of carpentry, plumbing, electrical, and painting/drywall, masonry/concrete, and general maintenance.
• Certified Maintenance & Reliability Professional (CMRP), Facility Management Professional (FMP), or other similar certification.

• Extensive knowledge of the principles, techniques, and practices of maintenance, repair, construction, and manual tasks of buildings and facilities.
• Thorough knowledge of applicable local, state, and federal laws, codes, regulations, policies, and procedures.
• Thorough knowledge of terminology, methods, and use of common hand and specialized power tools required in the work.
• Thorough knowledge of the safe use and operation and preventive maintenance of mechanical equipment required in the work.
• Thorough knowledge of the occupational hazards and safety precautions/requirements of the work.
• Knowledge of effective personnel management, budget management, and public procurement standards.

• Intermediate: ability to read, understand, and interpret written materials such as multi-step instruction manuals, drawings/plans, specifications, work orders, signs, notices, journals, financial reports, and reference materials.

• Intermediate: ability to organize data and write clear and concise reports, prepare materials such as business letters, explanations, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Making recommended actions with rational for making decisions.

• Intermediate: ability to work with and understand number systems, simple formulas, practical applications of fractions, percentages, ratios/proportions and measurements such as technical specifications and financial operations to develop and provide project cost estimates.

• Advanced: Establishes and maintains effective working relationships with city staff, management, vendors, the public, and others. Communicates current and revised policies and makes recommendations regarding development and implementation. May include interactions that involve stressful, negative situations requiring significant tact and the ability to diffuse aggressive behavior and reach consensus. Elements of persuasion may be necessary to gain cooperation and understanding. May involve support of controversial positions or the negotiation of sensitive issues or important presentations.   Evaluates customer satisfaction, develops cooperative associations, and utilizes resources to continuously improve customer satisfaction.

• Requires Limited Direction: normally completes work according to their own judgment, requesting supervisory assistance occasionally. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.

• Skilled: comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the assigned and apparent job responsibilities. Intermediate skill in the use of Microsoft Office applications and department software/systems.

• Assists in oversight of budget preparation of assigned functional area. Reviews, monitors, and approves expenditures of significant budgeted funds for assigned area.

• Manages, monitors and directs work performance of subordinate supervisors and staff, makes decisions on hiring, discipline, performance evaluation, setting program/work objectives and realigns work and staffing as needed.

• Organization and time management skills, sometimes under strict time constraints.
• Frequent changing of tasks.
• Independently prioritizes, balances, and assesses multiple complex tasks or projects and service demands and develops processes to address them.
• Working closely with others as part of a team.
• Maintains accurate records and files.
• Work effectively with sensitive and confidential issues and information.
• May require emergency response.
• May be required to work additional hours outside of normal schedule.
• May require dealing with angry, frustrated and/or upset individuals.

• Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Work requires standing for sustained periods of time and moving about parks, buildings, and construction sites. Ability to occasionally climb, balance, stoop, kneel, crouch, reach, push, pull, handle, and grasp. 
• Required travel and moving about buildings/facilities and park areas to inspect work and assess needs, sometime on uneven terrain.
• Must be able to communicate information and ideas so others will understand.  Must be able to exchange accurate information in these situations.
• Ability to observe details at close range (within a few feet of the observer).

• Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.  
• The employee is expected to use appropriate protective equipment for the assigned task (hard hat, safety vest, steel-toe shoes, etc.); and any other equipment as apparent or assigned.

• Work is performed both in an office and outside where there may be exposure to computer screen for extended periods, dust, fumes/airborne particles, fuels, moving mechanical parts, vibrations, outdoor weather conditions, chemicals/hazardous waste, blood-borne pathogens, electrical hazards, inadequate lighting, confined spaces, uneven terrain or other conditions typically found at active maintenance or construction sites.
• The noise level is usually moderate to loud.