Managers Control Self-Assessment Group Manager - US Retail Bank & Citigold Global Assessment Unit

The Managers Control Self-Assessment (MCA) Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of risk professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong US Retail Bank business knowledge is preferred. Generally accountable for oversight of the US Retail Bank and Citigold Global Assessment Unit (GAU) completeness and accuracy, completion of required MCA lifecycle activities, identification of cross-cutting risks, creating and managing remediation plans and executing change management activities. Strong ability to collect, synthesize and analyze data and leverage AI to inform and achieve objectives.  Excellent communication skills are required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities: 

• Provides leadership and direction through a large team of professionals.

• Provide leadership to drive optimization and efficiencies in projects leveraging AI

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

• Independently assesses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

• Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.

• Serves as an oversight function working with the In-Business OR and Independent Risk Teams

• Drives – Operation Risk Anticipation, Mitigation and Loss Recovery (and respective Recovery Plans)

• Ensures Operation Risk Policy implementation and exception approvals

• Attends In Business Risk meetings and forums

• Drive deep analysis leveraging data, reporting and AI to identify gaps, create and manage remediation plans

• Accountable for executing the regulation, policy and agency change management lifecycle activities in partnership with business and product control teams, including applicability and mapping within the MCA.

• Functions as an MCA framework and Global Assessment Unit subject matter expert advising Product Control teams supporting USRB lines of business.

• Liaises with Business ORM on residual risk mitigation strategies for covered initiatives

• Participates in assessment of potential new or emerging risks

• Acts as subject matter expert in assessing LOB applicability for Lessons Learned, Read Across and Industry Events.

• Accountable for executing the In Business Control approval function

• Ensures that Citi wide KORs and KRCIs are communicated and understood by Businesses

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.

• Ability to identify, measure, and manage key risks and controls.

• Track record leading Control related projects and programs • Ability to see the big pictures with high attention to critical details.

• Develop and implement strategy and process improvement initiatives.

• Comprehensive knowledge of Citi’s businesses and functions and their risk profiles.

• Developing new ideas and improving current processes to proactively mitigate risks.

• Requires an ability to provide challenge and make recommendation for risk and controls remediation.

• Expert knowledge in the development and execution for controls.

• Proven experience in control related functions in the financial industry.

• Proven experience in implementing sustainable solutions and improving processes.

• Expert understanding of compliance laws, rules, regulations, and best practices.

• Proven ability to manage and organize multiple priorities across a large team.

• Deep understanding of Citi’s Policies, Standards, and Procedures.

• Strong leadership, influence management, decision-making, and problem-solving skills.

• Strong analytical skills and ability to leverage data to evaluate complex risk and control activities and processes.

• Ability to deliver compelling presentations and influence executive audiences.

• Strong sense of accountability and ownership, with strong results orientation.

• Excellent communication skills; ability to engage and inspire across stakeholder groups.

• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

• Strong experience using Tableau, SQL, Python, etc. to manage data bases and develop reporting.

Education: 

Bachelor's/University degree, Master's degree preferred

This position is a critical leadership role responsible for oversight and governance of the US Retail Banking and Citigold GAU, managing approximately 6 FTEs and ~3,000 controls mitigating significant risks across the Retail Bank's most operationally and regulatory complex processes.

The role provides end-to-end oversight of required MCA activities, Regulation/Policy/Agency changes, MCA Health metrics, and cross cutting risk mitigation efforts in alignment with the Controls Target Operating Model (TOM)

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Managers Control Self-Assessment

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Time Type:

Full time

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Primary Location:

Ofallon Missouri United States

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Primary Location Full Time Salary Range:

$134,960.00 - $202,440.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Assessment, Business Insights, Constructive Debate, Controls Lifecycle, Controls Management, Data Quality Management, Digital Skills (Including AI), Risk Management Lifecycle, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Aug 27, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

 

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

 

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.