- Salary
- $22 – $24/hr
- Location
- Milwaukee, Wisconsin, US
- Type
- Contract
- Department
- IT
- Experience
- 3+ years
- Source
- BetterTeam
Description
Top Skills:
- Experience as an Enterprise voice and unified communications technician or analyst.
- Moves, adds, changes, and user provisioning across multiple UC platforms.
- Phone number inventory and lifecycle management.
- Ticket queue ownership and incident response.
- Telecom expense management and carrier coordination.
- E911 administration and records management.
- User training and adoption support.
- Ability to learn new technologies namely Microsoft Teams Voice.
- Communication Skills:
- Read, write and comprehend simple instructions, reports, short correspondence and memos.
- Exchange of information with internal/external contacts.
- Explain and gather information, answer queries, or provide assistance to internal, or external contacts.
- Persuade, confirm, or recommend course of action with internal and/or external contacts.
- Ability to document training materials that are easier to use by end users.
- Decision Making Skills:
- Makes decisions of responsibility involving evaluation of information; decisions may require development or application of alternative precedents.
- Makes decisions of responsibility and results that affect more than one department or a department with multiple units; substantial analysis is required, and many factures must be weight before a decision can be reached.
- Complexity, Judgement and Problem Solving:
- Understand and follow instructions.
- Execute decisions within limits of standard policy and procedures.
- Interpret and adapt to established practices and procedures using independent judgement to meet situations to which application is not clearly defined.
Years of Experience: 3-5 years of experience.