- Location
- FL-CLIENT-STATE, United States of America
- Workplace
- Onsite
- Type
- Full-time
- Department
- Sales
- Education
- Certification
- Source
- Workday
Description
Req number:
R8291Employment type:
Full timeWorksite flexibility:
OnsiteWho we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Bilingual VES Analyst – Non-Revenue Support ready to take us to the next level! If you have experience supporting non-revenue toll programs, maintaining account accuracy, analyzing account activity, and providing exceptional customer service and are looking for your next career move, apply now.Job Description
We are looking for a Bilingual VES Analyst – Non-Revenue Support to support non-revenue toll programs, maintain account accuracy, analyze account activity, and provide exceptional customer service to internal and external stakeholders. This position will be full-time and onsite in Boca Raton, FL.
Schedule: Monday through Friday, 8:00 AM to 5:00 PM
What You'll Do
Process transponder orders submitted by the Non-Revenue Account Administrator
Perform account maintenance activities for non-revenue toll accounts
Respond to internal and external customer inquiries regarding account status and program participation
Review invoices generated for non-revenue account customers and determine whether payment or dismissal is appropriate based on applicable Florida statutes
Conduct audits of non-revenue accounts and communicate with participating agencies to ensure compliance
Exercise independent judgment while following established policies, procedures, and guidelines
Create, maintain, and update reports related to account activity and program performance
Enter and update account notes, attachments, and vehicle information within Vector in accordance with established procedures
Ensure all work activities are completed in compliance with established performance standards and metrics
Collaborate with agencies, departments, and program participants to support account administration activities
Perform special projects and additional responsibilities assigned by the Non-Revenue Account Administrator
What You'll Need
Required:
Bilingual proficiency in English and Spanish
Minimum of three months of experience as an Image Verifier, Customer Care Specialist, Correspondence Analyst, or related role
Experience providing customer service and account support
Strong analytical, problem-solving, and decision-making skills
Experience reviewing, validating, and maintaining account information and documentation
Ability to interpret policies, procedures, and business rules to make accurate account decisions
Strong attention to detail and accuracy when handling sensitive information
Experience creating and maintaining reports
Strong written and verbal communication skills
Ability to work independently and manage multiple priorities
Proficiency with computer systems and data entry applications
Preferred:
Experience working with tolling, transportation, or customer account management programs
Experience auditing accounts and ensuring program compliance
Experience working with databases or case management systems such as Vector
Knowledge of Florida tolling programs or non-revenue account processes
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.
EEO Statement
It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
$20.98 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.