Boutique Manager

Founded in Florence in 1860, Panerai forged its reputation by developing precision instruments and professional watches for the Royal Italian Navy, renowned for their reliability and functional design. Rooted in performance, purpose, and precision, the Maison embraces its heritage while pushing the boundaries of innovation, combining Italian design with Swiss expertise. Today, Panerai continues to create tool watches that serve as trusted companions for every adventure, even in the most demanding environments.

Role Overview

The Panerai boutique Manager is responsible to lead the business for her/his boutique achieving the business objectives, leading his/her team by example and implementing an exceptional service culture in the boutique. The boutique manager will lead with passion, integrity and self management aiming to achieve high performance levels and managing all aspects of the boutique business including sales, clients, team, KPI, and operations. The boutique manager will play as a key brand ambassador and will be representing Panerai brand values with each team member and each client.

Responsibilities

Boutique Management

• Ambassador of Panerai’s image in the boutique and during off-site events or other work-related representation functions.
• Responsible for appearance, maintenance and merchandising of the boutique.
• Exterior: display windows, lighting, brand name, sidewalk, plants, etc.
• Interior: POS Material, publishing material, Boutique Furniture, lighting, furniture, brand name logo and visuals, sales accessories, gifts, etc.
• Responsible for security in the boutique:
• Security of sales advisors: training and assignment of tasks
• Ensure that security procedures are well respected in the boutique (rules of opening/closing/cash register/safe management)
• Ensures the respect of all procedures issued by the company.
• Ensures compliance with Richemont procedures (legal, fiscal and customs regulations).

Sales and profitability management

• Develop the sales in accordance with the retail brand strategy.
• Maximize profit whilst minimizing costs.
• Achieve Key Performance Indicators defined by Retail Director and the international retail direction.
• Analyze sales figures with Retail director and forecast future sales according to market demand, seasonality and waiting list.
• Assist Retail Director in calculating sales advisors commissions.
• Cash register control.
• Stock management:
• Responsible for the stock and inventory.
• Accuracy with model stock, annual sales budget, financial and retail procedures.
• Periodic stock taking (weekly, monthly and year-end stock taking).
• Weekly follow up with Retail Director for stock replenishment.

Reporting

• Daily reporting: input sales results in Reporting Tool (Booster).
• Monthly reporting: sales and comments (traffic, special  sales, CRM)
• Identifies strengths and weaknesses and defines action plans for coming months.
• Reports on:
• Competitor’s activities (events, promotions, discount policy, results).
• Environment and economic situations.

Team Management

• Hire sales advisors and assistant boutique manager if applicable (depending on the size and the potential of the boutique).
• Manage sales advisors: staff development, day-to-day management, holidays and vacancies management.
• Enforce training programs for sales advisors and ensure training is efficient by maintaining strong follow up.
• Monthly/Quarterly/Yearly appraisals of sales staff.
• Monitor staff appearance and behavior (uniform, consignments, and dress-up).
• Coach the team to reach individual and collective objectives.
• Report to Brand Manager all issues regarding the boutique (staff, clients, sales, products, furniture, POS material, specific needs).

Client’s Relationship Management

• Build long term relationship with clients.
• CRM:
• Implement the marketing relational plan (Thank you card, anniversary card, catalogue’s mailing…).
• Develop a qualified customer’s database.
• Provide excellent Client after Sales Service.
• Follow on repairs in coordination with head office and Richemont Customer Service center.
• Treat special demands or complains.
• Coordinate product launches and specific boutique events.
• VIP management:
• Build VIP client database and follow-up
• Handle VIP clients: product presentations, private viewings …

Qualifications

• 5-10 years in luxury retail experience.
• Excellent organizational skills.
• Ability to motivate, manage and develop a team.
• Strong watches technical knowledge is a plus.
• Strong leadership and negotiation skills with a passion for service.
• Good analytical skills.
• Attention to detail with the ability to handle multiple projects simultaneously.
• Self-motivated, with customer service mindset and creative problem-solving skills.
• Excellent presentation, oral and written communication skills.
• Fluency in spoken and written English. Italian is a plus.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.