- Location
- Argentina · published · Peru · Colombia · Brazil · Chile · Mexico
- Workplace
- Remote
- Type
- Contract
- Department
- Engineering
- Source
- Workable
Description
Remote | Hourly Consulting
Description
Xenon7 is looking for a senior Contact Center AI Solutions Architect with deep hands-on expertise in Dynamics 365 Contact Center and Microsoft Copilot Studio.
You will work alongside our team to assess opportunities, lead technical discussions, and define implementation approaches for AI-powered customer service solutions.
This engagement will initially focus on technical advisory and presales discussions, with the potential to support implementation projects as opportunities develop. It is an hourly consulting opportunity; ongoing hours and future project scope will depend on confirmed needs.
Responsibilities
- Participate in discovery and technical meetings, translating customer service needs into practical solution architectures.
- Define implementation approaches using Dynamics 365 Contact Center and Copilot Studio.
- Advise on conversational AI experiences across voice and digital channels, including automated workflows and handoff to human representatives.
- Assess integrations with CRMs, enterprise systems, knowledge sources, APIs, and existing contact center platforms.
- Explain technical tradeoffs, platform capabilities, limitations, and delivery considerations to technical and business stakeholders.
- Help scope potential projects, identify dependencies, and estimate implementation effort.
- Support future proofs of concept and implementations as projects are confirmed.
Benefits
Remote engagement with flexible location; professionals based in LATAM and North America are particularly encouraged to apply.Hourly compensation of up to USD $50, depending on experience.Opportunity to shape enterprise contact center AI solutions alongside an experienced technical team.Exposure to emerging conversational AI capabilities and complex integration challenges.Potential for continued consulting and implementation work as projects develop.