Customer Service Representative

Description

Customer Service Representative
Advanced Air – Thatcher, AZ | Full-Time

Overview
Advanced Air has been keeping the Gila Valley cool, comfortable, and running for years, and we’re growing. We’re looking for a friendly, organized Customer Service Representative to be the first voice our customers hear. If you like helping people, can keep calm when the phones are ringing, and enjoy being part of a close-knit team, we’d love to meet you.

Responsibilities

• Answer inbound calls, emails, and web requests professionally and warmly
• Schedule, confirm, and reschedule service and installation appointments
• Work with dispatch and technicians to keep the schedule on track
• Enter accurate customer and job information in our scheduling and CRM software
• Make outbound calls for maintenance agreements, follow-ups, and appointment reminders
• Handle customer questions and concerns, and escalate when needed
• Support the office team with billing questions, payments, and general admin tasks

Requirements

Qualifications

• 1+ year of customer service, call center, or front-office experience (home services or trades a plus)
• Clear, friendly phone voice and strong communication skills
• Comfortable with computers and learning new software
• Organized and detail-oriented, able to multitask in a fast-paced office
• Positive attitude and a team-first mindset
• Bilingual (English/Spanish) a plus

Why Join Us

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and sick time
• Paid training
• Stable, year-round work with a growing local company
• Part of the Blue Cardinal Home Services Group family