Technical Engineering Support / Product Support

Company Profile

At Slate Technologies we are bringing fresh minds and tools to the world of Smart Buildings, Smart Infrastructure, Sustainability, architecture, and construction. With a credible team from world-renowned institutions, we are leading the way in transforming the way buildings and Infrastructure come to life. 

Better decisions happen in construction when you have better context, without context stakeholders are unable to see the right information, at the right time to make confident and quick decisions. That's why we created Slate, a Virtual Digital Assistant that helps you identify and evaluate information in your business so that you can make better decisions, save time and money, and improve project outcomes.  

Our mission at Slate is to help improve each construction professional impact on construction productivity by revealing the timely context that helps them make earlier and better decisions. Slate’s “Digital Assistant'' uses machine learning and AI to execute multi-dimensional analysis across internal and external data sources. This includes public data such as weather, labor, and traffic with the dark data locked in silos and non-integrated systems within their own and sub-contractor organizations. Want to join us on this incredible journey?

Slate India is a fully owned subsidiary of Slate Inc, aiming to be the Technology hub in the AEC space, from 3D digital twins, building design to logistics to collaboration tools. The team based out of Bangalore works on cutting edge technologies leveraging Generative AI, BIM, big data, analytics and sophisticated real time technologies to empower path breaking solutions in this space.

Location Of Posting - Gurgaon, India

Position Summary
We are looking for a proactive and customer-focused fresher/experienced to join our team as an AEC Software Support Executive. The candidate will assist customers in using Slate.ai's software, understand their queries, provide basic product support, and coordinate with internal teams to resolve issues.
Excellent communication skills, clear articulation, a willingness to learn, and a customer-first mindset are essential for this role.

Role & Responsibilities

• Provide first-level support to customers using Slate.ai's software platform.
• Understand customer queries, explain product features, and guide users through the application.
• Assist customers with onboarding, product walkthroughs, and basic user training.
• Identify, document, and track software issues and coordinate with the engineering and product teams for resolution.
• Follow up with customers and internal teams to ensure timely issue resolution.
• Maintain support documentation, FAQs, user guides, and issue logs.
• Collect customer feedback and communicate recurring issues or improvement suggestions to the product team.
• Participate in customer calls, product demonstrations, and training sessions as required.
• Develop a basic understanding of construction workflows, project management, and AEC industry terminology.

Desired Years of Experience - 0 – 2 Years

Desired Profile of the Candidate

• Excellent verbal and written communication skills.
• Strong articulation skills with the ability to explain concepts clearly and confidently.
• Good listening, problem-solving, and interpersonal skills.
• Basic computer proficiency and familiarity with web applications.
• Ability to learn new software products and understand customer requirements quickly.
• A positive attitude, willingness to take ownership, and a customer-oriented approach.

If this sounds like you, you should apply right away so we can discuss how you can be a part of this exciting, fast-paced organization!

Slate Technologies, Inc is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.