Human Resources Manager – Consumer Banking

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for developing Human Resources (HR) strategies that impact large, complex business units within a major Line of Business (LOB). Key responsibilities include developing and executing tactical plans at the business unit level to achieve strategic objectives and organizational effectiveness. Job expectations include driving a wide range of HR activities and supporting functions across the bank such as talent acquisition, compensation, employee relations, regulatory compliance, performance management, and employee engagement and development.

The Human Resources Manager will be a member of the Consumer Banking HR team, serving in a dual role as a strategic HR partner to senior leaders and as a business enablement leader for the Consumer HR team. The role partners with leaders on organization design, talent management, leadership and team effectiveness, and other business and people priorities. In addition, the role leads key HR initiatives across Consumer Banking, owns core HR processes on behalf of the broader HR team, and drives operational excellence by leveraging data and insights to identify opportunities, improve processes, and drive action.

Responsibilities:

• Serves as a strategic HR partner and trusted advisor to senior leaders, providing strategic coaching on organization design, talent management, succession planning, and leader and team effectiveness.
• Coaches leaders and managers to strengthen leadership capability, improve organizational effectiveness, and address complex talent and people challenges.
• Drives operational excellence by leveraging data and insights to identify trends and opportunities, diagnose issues, develop recommendations, and drive action.
• Leads key HR initiatives across Consumer Banking, establishing clear plans, coordinating across stakeholders, and driving effective execution and outcomes.
• Owns core HR processes on behalf of the Consumer HR team, including developing the approach, coordinating execution, monitoring progress, analyzing outcomes, and identifying opportunities for continuous improvement.
• Identifies opportunities to simplify, standardize, and scale HR processes and practices to improve effectiveness and the experience for HR partners, leaders, and managers.
• Leads workforce and talent activities, including workforce planning, organization design, performance management, talent and succession planning, promotions, compensation, and employee engagement.
• Partners across HR, including Talent Acquisition, Compensation, Employee Relations, Talent and Learning, and other key stakeholders, to develop and deliver integrated solutions.
• Uses technology, data, and AI to improve HR processes, insights, and productivity and identify new ways to support the business and HR team.
• Applies an enterprise mindset and strong focus on operational excellence, organizational health, risk management, opportunity and inclusion, and culture and conduct in the delivery of HR priorities.

Required Qualifications:

• 5+ years of HR experience
• Demonstrated experience strategically advising and coaching senior leaders and managers on organization design, talent management, succession planning, and leader and team effectiveness.
• Proven ability to influence leaders, navigate differing perspectives, and drive decisions and action on complex people and organizational issues.
• Demonstrated experience leading complex initiatives and processes from strategy and design through execution, measurement, and continuous improvement.
• Strong analytical and problem-solving skills, with experience using data to identify trends, diagnose issues, develop recommendations, and drive action.
• Proven ability to identify opportunities to simplify, standardize, and improve processes, while balancing business needs, employee experience, risk, and effective execution.
• Strong business acumen with the ability to connect business priorities with talent, organizational, and operational strategies.
• Demonstrated ability to work across teams and functions to drive alignment, accountability, and consistent execution.
• Ability to operate independently and manage a high volume of competing priorities in a fast-paced, complex, and changing environment.
• Strong executive communication skills, with demonstrated ability to develop clear, concise messaging and polished presentations that synthesize complex information, highlight key insights and recommendations, and support senior-level discussions and decision-making.

 

Desired Qualifications:

• HR generalist/specialist experience in a large, complex organization.
• Experience leading and improving processes across multiple teams or business areas, with a focus on consistency, efficiency, and effective execution.
• Experience using technology and AI to improve processes, insights, and productivity.
• Strong business acumen and a risk management mindset, with the ability to balance efficiency, employee experience, business needs, and risk.

Skills:

• Adaptability
• Executive Presence
• Leadership Development
• Prioritization
• Relationship Building
• Consulting
• Decision Making
• Fiscal Responsibility
• Problem Solving
• Workforce Planning
• Business Acumen
• Influence
• Project Management
• Strategy Planning and Development
• Workforce Analytics

Shift:

1st shift (United States of America)

Hours Per Week: 

40