- Salary
- £32k – £43k/yr
- Location
- Flexible
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- Pinpoint
Description
Programme Support Officer
Application Deadline: 5 November 2026
Department: Programme Management
Employment Type: Permanent - Full Time
Location: Flexible
Compensation: £32,178.51 - £42,904.67 / year
Description
Contract: Full time, permanent
Salary: £32,178.51 - £39,329.28 (£35,753.90 - £42,904.67 inclusive of London office allowance) plus competitive pension
The salary range reflects the range of Officer roles covered by this recruitment campaign. Individual roles have been evaluated and benchmarked according to Frontline's pay framework and may sit at different points within the Officer pay band depending on the level of responsibility, complexity and experience required. Candidates will be appointed to the salary associated with the specific role they are offered. Salaries are fixed within Frontline's pay framework and are not negotiable.
Salary: £32,178.51 - £39,329.28 (£35,753.90 - £42,904.67 inclusive of London office allowance) plus competitive pension
The salary range reflects the range of Officer roles covered by this recruitment campaign. Individual roles have been evaluated and benchmarked according to Frontline's pay framework and may sit at different points within the Officer pay band depending on the level of responsibility, complexity and experience required. Candidates will be appointed to the salary associated with the specific role they are offered. Salaries are fixed within Frontline's pay framework and are not negotiable.
Location: Hybrid- 2 days per week in London Office
Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.
Please note this ad will close on Thursday 5 November at 9am.
Frontline is entering an exciting period of growth and development as we continue to expand our programme portfolio and strengthen the support we provide to social workers and leaders throughout their careers.
We deliver a range of programmes and services that support participants at different stages of the social work career pathway, from those entering the profession through to experienced leaders. As our organisation grows, we are continuing to invest in the people, systems and capabilities needed to support high-quality delivery across our portfolio.
As we move through this period of growth and change, some aspects of the role, including its job title, reporting line and directorate, may be subject to change as our future organisational structure takes shape.
Officers play a key role in helping Frontline deliver high-quality programmes and services. They provide specialist expertise, operational support and coordination that enables teams to achieve their objectives, continuously improve and deliver positive outcomes for participants, partners and stakeholders.
Working closely with colleagues across Frontline, Officers take ownership of defined areas of work, manage processes and activities, build strong stakeholder relationships and contribute to the successful delivery of projects, programmes and organisational priorities.
Whilst successful candidates will be deployed to a specific team, all Officer roles require strong organisational skills, sound judgement, effective communication and a proactive approach to problem solving. Depending on the team, Officers may develop expertise in areas such as programme management, contract governance, digital learning, partnerships, data and business intelligence, or organisational operations.
This is an excellent opportunity for someone looking to build specialist expertise, take on meaningful responsibility and contribute to Frontline's mission.
Examples of teams and roles you may join
Examples of teams and roles you may join
Whilst all Officer roles share a common set of core skills, each team provides a different area of expertise and support to Frontline's programmes and services. Examples of roles include:
Programme Officer: Support the planning, mobilisation and delivery of programmes and projects. This may include maintaining project plans, coordinating governance processes, tracking risks, issues and actions, supporting reporting and working with stakeholders to help ensure successful delivery.
Contract Governance Officer: Support effective contract management and governance across Frontline's programme portfolio. This may include coordinating governance forums, monitoring contractual obligations, supporting assurance activity, maintaining governance documentation and producing reports for internal and external stakeholders.
Digital Learning Officer: Support the delivery and continuous improvement of Frontline's digital learning offer. This may include managing digital learning platforms, maintaining online content and resources, supporting learners and facilitators, coordinating digital learning activity and helping improve the user experience.
Partnerships Officer: Support the development and management of relationships with local authorities, employers and other external partners. This may include coordinating stakeholder engagement activity, supporting partnership communications, maintaining partnership records and helping ensure partners receive a high-quality experience of working with Frontline.
As Frontline continues to evolve, additional Officer opportunities may become available across other teams and functions.
Key Responsibilities
Programme and Operational Delivery
- Take ownership of defined areas of work, ensuring activities and deliverables are completed to a high standard and within agreed timescales.
- Support the planning, mobilisation and delivery of programmes, projects and organisational initiatives.
- Manage multiple priorities and deadlines within a fast-paced and target-driven environment.
- Monitor progress, identify risks or issues and escalate concerns where appropriate.
Stakeholder Management and Collaboration
- Build and maintain effective working relationships with internal and external stakeholders.
- Act as a point of contact within your area of responsibility, ensuring enquiries and requests are responded to professionally and efficiently.
- Coordinate activity across teams and support effective communication between stakeholders.
- Contribute to positive experiences for participants, partners and colleagues.
Governance, Reporting and Information Management
- Support governance, reporting and assurance activity within your area of work.
- Produce reports, briefings, presentations and management information for a range of audiences.
- Maintain accurate records, systems and documentation, ensuring information is reliable and up to date.
- Use data and information to support planning, decision-making and effective delivery.
Continuous Improvement
- Identify opportunities to improve processes, systems and ways of working.
- Contribute to the implementation of new tools, technologies and organisational initiatives.
- Support the use of automation, AI and digital solutions to improve efficiency and effectiveness.
- Share learning and contribute to the development of consistent and sustainable ways of working across Frontline.
Skills, Knowledge and Expertise
Experience and knowledge:
- Experience in a programme, governance, partnerships, digital, operational or comparable professional role.
- Experience managing multiple priorities and deadlines in a varied, target-driven setting.
- Experience working with a range of stakeholders and building positive working relationships.
- Experience taking ownership of defined areas of work and delivering activities through to completion.
- Experience using judgement to resolve issues, identify solutions and escalate concerns appropriately.
- Experience producing reports, presentations, updates or other written outputs for a range of audiences.
- Experience using systems, data or management information to support delivery and decision-making.
- Experience supporting projects, programmes or operational activity using structured planning, governance or delivery approaches.
- Experience identifying and implementing improvements to processes, systems or ways of working.
- Experience working within education, learning, public sector or not-for-profit environments.
Skills and characteristics:
- Strong organisational skills, with the ability to manage competing priorities and deadlines effectively.
- Strong written and verbal communication skills, with the ability to tailor communications to different audiences.
- Able to work independently, exercise sound judgement and take ownership of work through to completion.
- Strong stakeholder management skills, with the ability to build positive and productive working relationships.
- Proactive and solution-focused, identifying issues and driving them through to resolution.
- Adaptable and resilient, responding positively to changing priorities and organisational needs.
- Commitment to continuous improvement, seeking opportunities to improve processes, systems and ways of working.
- Interest in developing specialist expertise within a chosen professional area.
- Understanding of programme, project or governance management principles.
Benefits
- Flexible working hours
- Competitive pension employer contribution
- 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
- Buy up to five days annual leave a year
- Interest free loan for season ticket
- Personal coaching and mentoring
- Cycle loan scheme
- Deposit loan scheme
- Volunteering days
- Employee assistance programme
- Life Assurance Scheme (x3 salary)
Skills
Contract Management