Description

Server (Hospitality Specialist)

Creating Serving Smiles. Providing Legendary Service

Position Information

• Department: Front of House
• Reports To: Restaurant General Manager and Front of House Managers
• Supervision Exercised: None
• Position Status: Part Time, Hourly, Non-Exempt
• Pay Rate: $3.89 per hour plus tips

Why T’s

T’s Restaurant Group is a growing, family-owned restaurant group and Rhode Island tradition since 1982, with locations in Cranston, East Greenwich, and Narragansett. We are proud to serve fresh breakfast and lunch while supporting local purveyors, New England products, sustainable choices, and partnerships with family-owned farms and businesses whenever possible.

At T’s, we believe exceptional guest experiences begin with exceptional people. We are devoted to creating a workplace built on gratitude, respect, safety, and belonging, where team members feel welcomed, supported, inspired to grow, and connected to the hospitality, quality, and community that have made T’s a Rhode Island favorite for generations.

Perks and Benefits

At T’s Restaurant Group, we are proud to offer a supportive workplace, growth opportunities, and benefits designed to support our team members both at work and at home.

Grow Your Career

• Ongoing training, leadership development, and advancement opportunities
• Internal promotion opportunities
• Annual performance reviews

Work-Life Balance

• Daytime-only restaurant operations — no late nights
• Flexible and predictable scheduling
• Thanksgiving and Christmas Day off through our “Home for the Holidays” benefit

Team Member Perks

• Meal benefits whether working, off the clock, or visiting any T’s location
• Tickets at Work® discounts on travel, entertainment, attractions, shopping, hotels, sporting events, and more
• Positive, supportive, team-oriented work environment

Financial & Wellness Benefits

• Employee Assistance Program (EAP)
• 401(k), subject to plan eligibility
• Pet Insurance
• Accident Insurance, subject to plan eligibility

Full-Time Benefits (Eligibility requirements apply)

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance

About the Role

The Server (Hospitality Specialist) creates a welcoming and memorable dining experience by guiding guests through T’s menu, providing knowledgeable and timely food and beverage service, and delivering genuine hospitality throughout every stage of the visit.

This role is responsible for maintaining an attentive, clean, organized, and safe service environment while supporting teammates and helping the restaurant operate smoothly and efficiently. 

Position Qualifications and Requirements

• Minimum of 2 years of serving experience in a full-service restaurant preferred.
• Genuine desire to care for people and provide warm, attentive hospitality.
• Strong guest service, communication, organization, and multitasking skills.
• Ability to remain composed, accurate, and professional in a fast-paced restaurant environment.
• Working knowledge of food, beverages, menu ingredients, and allergy awareness, or willingness to learn.
• Basic math skills and ability to accurately handle cash, credit card transactions, and guest checks.
• Experience using a point-of-sale system preferred; ability to learn company systems required.
• Ability to safely carry and maneuver trays, beverages, and multiple food plates.
• Pleasant, polite manner and a neat, clean appearance.
• Ability to speak, read, and write in English.
• Alcohol Server Certification required, or ability to obtain within company guidelines.
• Must be legally authorized to work in the United States.
• Must be able to successfully complete a background check, when applicable, in accordance with company policy and applicable law.

Essential Functions

Safety, Cleanliness and Service Readiness

• Follow food safety, allergy, sanitation, cash-handling, alcohol service, and guest safety procedures.
• Maintain a clean, safe, and orderly dining room, service station, and assigned section throughout the shift.
• Complete opening, running, closing, stocking, and cleaning side work according to station standards and management direction.
• Use trays, service equipment, point-of-sale systems, and restaurant tools safely and properly.

Guest Service and Hospitality

• Arrive on time, in proper uniform, prepared to deliver T’s standards for hospitality and service.
• Review section assignments, side work, daily specials, menu updates, and pre-shift communication before service begins.
• Prepare and maintain an organized, clean, stocked, and guest-ready section throughout the shift.
• Welcome guests with a sincere T’s greeting, introduce yourself, and help guests feel comfortable from the beginning of their visit.
• Guide guests through menu and beverage selections with accurate, knowledgeable, and helpful recommendations.
• Answer questions regarding menu items, ingredients, preparation, beverages, and allergy procedures; involve management when required.
• Accurately take food and beverage orders and enter them into the point-of-sale system.
• Serve beverages, preferably using a tray, and deliver food accurately and promptly according to T’s service standards.
• Observe each table throughout the dining experience, complete timely check-backs, anticipate guest needs, and respond professionally to requests or concerns.
• Present guest checks, process payments accurately, and provide a warm and grateful farewell by thanking guests for choosing T’s.

Teamwork and Restaurant Operations

• Support teammates and assist guests throughout the restaurant, remembering that every guest is our guest.
• Communicate clearly with front-of-house and back-of-house team members to support accuracy, timing, safety, and a positive guest experience.
• Assist with food running, beverage service, table maintenance, resetting, and other service needs when required.
• Attend scheduled team meetings and bring suggestions that support continuous improvement.
• Be available to fill in or assist in other areas as directed to support the smooth and efficient operation of the restaurant.
• Perform other related duties as assigned by management.

What to Expect

This is a guest-facing, fast-paced role in a full-service breakfast and lunch restaurant. Servers manage multiple tables, guide guests through the dining experience, coordinate closely with the kitchen and service teams, handle payments, and maintain clean and organized service areas while consistently delivering T’s standards for hospitality, accuracy, timing, and care.

Hours vary based on availability, scheduling needs, team member status, and the needs of the restaurant. Weekend availability is required and the ability to work on holidays.

In this role, success looks like:

• Creating a genuine, welcoming, and memorable experience for every guest.
• Providing accurate, knowledgeable, attentive, and timely food and beverage service.
• Maintain, clean, organized, stocked, and guest-ready service areas.
• Following food safety, allergy, alcohol service, cash-handling, and point-of-sale procedures.
• Supporting teammates and communicating clearly across the restaurant.
• Remaining calm, professional, and hospitable during busy service periods.

Physical Requirements

• Stand and walk for extended periods and perform frequent bending, stooping, twisting, reaching, and repetitive hand and wrist movements.
• Lift, carry, push, and pull products, trays, plates, beverages, and supplies weighing up to 45 pounds.
• Safely carry and maneuver trays and multiple food plates through guest and service areas.
• Work with and around hot food, cold products, beverages, cleaning products, and various restaurant equipment.
• Operate phones, computers, point-of-sale systems, and other restaurant equipment.

T’s Restaurant Group is proud to be an Equal Opportunity Employer and is committed to creating a diverse, inclusive workplace where all team members feel a sense of belonging.