Senior Program Specialist (Google Workspace) Internal OIT Recruitment

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OIT ONLY RECRUITMENT: This recruitment is open only to current employees of the Office of Information Technology for the State of Colorado. Contractors currently engaged at OIT do not qualify as employees.

IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team.  

We seek a strategic, collaborative Senior Program Specialist for Google Workspace to serve as an internal consultant and technical expert across the enterprise. In this role, you will provide administrative and strategic direction to department and agency leadership while leading the implementation, administration, and adoption of key Google Workspace initiatives. You will oversee testing and deployment of continuous SaaS platform updates, drive state enterprise communications, enhance data security via Google Vault, manage Google Professional Services vendor relationships, and optimize cross-functional technical operations. 

To be successful in this role, candidates must combine deep expertise in Google Workspace administration and Google Vault with a strong customer-first mindset for stakeholder consultation and support. Ideal candidates demonstrate proactive initiative, exceptional process improvement skills to eliminate operational waste, and the ability to resolve conflicts and execute complex projects to successful completion. 

Essential Functions:

• SaaS Platform Administration & Strategy: Assist with Google Workspace Platform roadmaps, manage the testing and deployment of continuous SaaS updates and third-party integrations, and formulate standard operating procedures for cloud system management. Provide enterprise-wide expertise, including user and policy setting management. Outcome: A highly optimized, modern, and reliable Google Workspace environment that supports seamless state operations and continuous platform improvement.

• Service Delivery & Support Leadership: Oversee the team's service request queue as the Service Support Lead, ensuring Service Level Agreements (SLAs) are met. Report performance metrics and strategic opportunities to management, and collaborate across multi-disciplinary teams (such as IAM and the Service Desk) to streamline technical operations. Outcome: Predictable and timely resolution of customer requests, transparent operational metrics, and improved inter-departmental relationships.

• Security, Lifecycle Hygiene, & Data Governance (Google Vault): Execute account lifecycle hygiene by identifying and removing suspended or orphaned accounts in adherence to enterprise security policies. Facilitate secure offboarding by researching and executing complex Google Drive data transfers. Own Google Vault access, conduct audits, and serve as the SME for specialized searches and data extractions. Outcome: Strict adherence to data retention policies, secure personnel transitions, and fully compliant eDiscovery and data governance processes.

• Stakeholder Engagement & Adoption: Drive adoption of the Google Workspace Platform by managing enterprise-wide communications and leading training and development programs. Provide dedicated Google Vault guidance and on-demand training to the Attorney General’s office. Work directly with the Google Professional Services team to set priorities and manage the vendor relationship. Outcome: High user adoption rates, empowered end-users and agency partners (like the Attorney General's office), and maximized value from Google vendor partnerships.

• Actively engage in improving leadership skills, attitudes, and knowledge, especially as related to equity, diversity, and inclusion.

• Practice active listening. Invite input from a varied set of people on decision-making, including people expected to have different points of view.

OIT ONLY RECRUITMENT: This recruitment is open only to current employees of the Office of Information Technology for the State of Colorado. Applications are not accepted from contractors engaged in work for OIT, or any state entity, as contractors are not employees.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis.

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

Minimum Qualifications:

• A minimum of five (5) years of experience using the Google Workspace Suite of tools (Docs, Sheets, Slides, Sites, etc.).

• Two (2) years of experience in strategic oversight and management of a SaaS platform.

Substitutions:

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. 

• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. 

Preferred Qualifications:

• Direct experience managing a Google Workspace environment

• Relevant IT certifications including CompTIA or Google Cloud or Workspace

• Advanced understanding of Google applications, capabilities, integration, and support

• Experience in administering and supporting SaaS platforms

• Public sector work experience.

Conditions of Employment:

OIT employees must comply with any screening procedures in place at state agency locations where they might perform work. 

A pre-employment background check will be conducted as part of the selection process. Post-employment background checks will be required for specific agencies as business needs dictate, which may include a polygraph exam, fingerprint-based criminal history search, reference checks, and a drug test.

This position may require travel within the specified geographic area, and to locations across the state as needed. 

This position may require on-call duties as needed by the position. 

If this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado. 

While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position.  A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.

We know it's important to support each other, and that means having a healthy balance of work and personal time. Visit our benefits to learn more about some of our great offerings that allow us all to have fulfilling lives. 

Visit our How to Apply webpage to learn more about our application process and what to expect after you apply.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.  The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at [email protected] or call (303) 764-7900.

This posting may be used to fill multiple vacancies based upon business need. 

The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.