Patient Access Rep, Marshall Medical Centers North, ER, Full time, 3rd Shift

Overview

The following statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements, which may be inherent in the position.

 

Position Summary:  A Patient Access Clerk is a specialized health care professional who is responsible for obtaining and verifying patient demographic and insurance information to ensure proper billing of patient account as well as a means of contacting the patient in regards to their treatment and/or billing issues.  Patient Access Clerks are the front line of Marshall Medical Centers and expected to be an exemplary model of customer service.

Primary Responsibilities:

·          Verifying Demographic patient information including address, phone number, insurance

·         Obtaining pre-certs and insurance authorizations for scheduled procedures

·         Collection of co-pays, deductibles, and deposits

·         Directing and escorting patients and visitors to designated locations

·         Provides a resource for billing and payment inquires

·         Oversees cashier responsibilities in posting payments and creating deposits facility specific

·         Maintains accuracy through provided vendor service and department policy

·         Complete all required annual competencies

·         Adheres to Hospital procedure in regards to requirements for outpatient orders

·         Obtains room assignments through provided vendor services and communicates admissions to appropriate Nursing and clinical staff

 

 

 

Qualifications

 

 

A high school diploma or GED is preferred, but not required. Prior experience in the healthcare environment and/or customer service is preferred.  A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary as well as money management skills.  This position requires the ability to communicate in a pleasant, professional, concise, and caring manner. It also requires critical thinking and problem solving to ensure the best care possible for our patients.