Director of Collections

Lead the Strategy. Develop the Team. Drive the Results.

Are you an accomplished third-party collections leader who knows how to turn portfolio insights into stronger recoveries, build accountable teams, and lead operational change? LCS Financial Services Corporation wants to hear from you!

LCS is a nationally licensed, growth-oriented collection agency seeking a hands-on Director of Collections to lead our recovery operations from our Greenwood Village, Colorado office. This is an opportunity to shape strategy, elevate performance, and make a measurable impact.

We are looking for a leader who understands the realities of third-party debt collections, not just traditional bank collections, or accounts receivable—and can balance ambitious performance goals with sound compliance practices.

What You'll Do

You will own the day-to-day execution and continuous improvement of collections operations while partnering with executive leadership, compliance, recruiting, and client-facing teams.

• Lead, coach, and hold accountable collections managers, specialists, and outsourced or offshore operational partners.
• Develop portfolio segmentation, inventory allocation, dialer campaigns, contact strategies, and staffing plans to improve liquidation and recovery results.
• Monitor key performance indicators, including liquidation, right-party contacts, conversion, productivity, quality, and forecast performance; translate findings into action.
• Oversee hiring, onboarding, training, scheduling, performance reviews, and timely corrective action in partnership with HR.
• Maintain a visible, responsive leadership presence and clear communication with on-site, remote, and outsourced teams.
• Partner with Compliance to support FDCPA, Regulation F, TCPA, FCRA, applicable state requirements, and client standards; review calls, processes, and exceptions.
• Improve workflows, reporting, system utilization, documentation, and quality controls; identify and resolve operational bottlenecks.
• Collaborate with leadership on monthly projections, client performance, audits, and strategic initiatives.
• Ensure appropriate management of specialized inventory and legal or bankruptcy-related workflows, where applicable.

What We're Looking For

We are seeking a decisive, analytically strong leader who can motivate people, execute plans, and demonstrate measurable results in a regulated third-party collections environment.

Required Qualifications:

• At least five years of management experience in third-party debt collections, including direct accountability for team results.
• Demonstrated success improving recovery performance through inventory management, campaign strategy, reporting, and coaching.
• Experience managing multiple teams or locations, including outsourced or offshore partners.
• Strong knowledge of consumer collections compliance, regulatory expectations, and call-quality practices.
• Ability to analyze operational data, build forecasts, and communicate clear recommendations to senior leadership.
• Strong people leadership, sound judgment, accountability, responsiveness, and cross-functional communication.
• Ability to work on-site in Greenwood Village, Colorado.

Preferred Qualifications:

• Experience with auto deficiency, mortgage, student loan, healthcare (medical debt), or commercial collections portfolios.
• Knowledge of bankruptcy processes, legal collections workflows, and omnichannel contact strategies.
• Experience with Intelligent Contacts, Q-Law, Beam, or comparable collection platforms.
• Bachelor’s degree or equivalent relevant experience.

Why Join LCS?

At LCS, your leadership will have a direct impact on business performance. You will have the opportunity to develop people, improve processes, and influence how a national collections operation grows.

Here is what you can look forward to:

• Leadership Impact: Own operational strategy and help shape the future of the collections organization.
• Competitive Compensation: Annual base salary, plus performance-based incentive compensation.
• Medical, Dental & Vision Insurance: Comprehensive coverage options subject to plan eligibility and terms.
• Life Insurance & Disability Coverage: Benefits to help support you and your family.
• 401k Retirement Plan: An opportunity to invest in your financial future.
• Paid Holidays: Company-designated paid holidays.
• Discretionary Time Off (DTO): Flexible discretionary time off, subject to business needs, advance approval, and company policy. DTO is separate from applicable paid sick time.
• Collaborative Environment: Work with executive leadership and cross-functional partners in a results-driven organization.

Ready to Lead the Next Chapter?

If you have built high-performing third-party collections teams, know how to improve liquidation without compromising compliance, and want your work to make a visible difference, we would love to meet you.

Bring your experience, judgment, and drive to LCS Financial Services Corporation. Apply today!

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Equal Employment Opportunity Statement

LCS Financial Services Corporation is an Equal Employment Opportunity Employer. We provide equal employment opportunities to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.