Operations intern
Zoomo
·Yesterday
- Location
- C. de Joaquín María López, 59, Chamberí,, Madrid, Comunidad de, Spain
- Workplace
- Onsite
- Type
- Internship
- Department
- Operations
- Seniority
- Internship
- Source
- Workable
Description
ABOUT ZOOMO
At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles — to build cities that are quieter, cleaner and more equitable. We build the world's most durable utility e-bikes and the fleet software that keeps them on the road, and we service them through our own hubs.
Founded in Sydney in 2017, Zoomo now operates across Australia, the UK, Spain, France, Germany, Canada and the US, with a team of around 200 people from 45 nationalities. Our bikes and platform are the trusted fleet partner to major players in food, grocery and parcel delivery, including Uber Eats, DoorDash, Just Eat Takeaway, Deliveroo, Amazon, FedEx, Domino's, Pizza Hut, Glovo and Getir.
Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities — and a company that has gone from startup to multi-country operator faster than most. That transition is what this role is about.
THE ROLE
This 6 month internship will help separating Zoomo's support workload into clearer functions: Customer Experience, Operational Support, Early Collections and Telesales. This intern supports the Operational Support function across the 90-day map, pilot and scale phases and the months that follow, helping move administrative work out of scattered handoffs and into controlled, tracked workflows.
Responsibilities
- Map the current process: document who handles what today, with volumes, owners, tools and costs, to feed the first 30 days of mapping.
- PCN/NIP tracking: log incoming notices, match them to the asset and rental history, record deadlines, and keep the tracker current through to payment, customer charge and closure.
- Insurance and MOT tracking: maintain the asset record for registration, VIN, insurance certificates and MOT due dates, and flag upcoming expiries and any gaps before a vehicle is rented out.
- Vehicle documents: support registration, transfer and deregistration paperwork, and track contract maturity dates.
- Daily backlog review: prepare the daily status view of open admin tasks, owners and deadlines for the Operational Support owner.
- Reporting: help measure cost, turnaround and quality so the team can decide which high-volume tasks to automate.
- Process documentation: write up simple checklists and step-by-step guides for each workflow as it stabilises.