Director, Claims Operations

Overview

AmTrust Worker’s Comp Claims is hiring a position for Director, Workers Compensation Claims- Zonal Operations.

This position will work closely with the Worker’s Comp leadership Team and reports directly to the Leader of the Western Zone. The role will involve a strong focus on initiatives championed by Leadership. This individual will directly lead improvements; including development and execution of continuous improvement to the operating model, as well as maintaining consistency and process change initiatives. The Director will also be charged with execution of priorities as defined by the Worker’s Comp strategic plan and to elevate Zonal KPI performance. The individual is expected to display a high degree of focus on driving projects to completion while building relationships with stakeholders.

 

This position can sit hybrid out of an AmTrust Office.

Responsibilities

• Providing operational leadership in Worker’s Comp claims including:
  • State compliance
  • Regulatory at the zonal level
  • Fines and penalty management
• Identify improvement opportunities in adherence to claim best practices, total cost of claims, and regulatory compliance; develop processes to positively impact the results in each of these areas.
• Coordinate Zonal efforts with Learning & Development to identify training needs, creation of training modules, and implementation of training.
• Coordination of regulatory audits in jurisdictions
• Timely execution of assign projects and initiatives
• Monthly zonal business reviews, ability to prepare presentation documents and present to Executive leadership.
• Leadership and project management of national projects
• Providing mentoring and coaching of direct reports

Qualifications

Required:

• 7+ years of Workers Compensation Claims, technical expertise of California. 
• Demonstrated leadership to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability
• Prior leadership experience
• Strong communication and interpersonal skills
• Willingness to work extended hours when occasions demand
• Ability to travel, nationally, up to 30% of the time
• Bachelor’s degree