Meetings & Events Coordinator, Destination Services

Description

 Meet Boston is the region's primary private-sector marketing and visitor services organization, developing meetings, conventions, and tourism business for Greater Boston. A not-for-profit, membership-driven organization with more than 1,200 partner companies across Boston, Cambridge, and New England, we work to strengthen the regional economy by promoting Greater Boston as a leading destination for visitors, groups, and meetings.

What you'll do

· Keep group records sharp. Enter incoming convention groups into our CRM (Simpleview), track handoffs from the Boston Convention Marketing Center, and maintain account details, contacts, commitments, in-kind contributions, and final hotel room pickup reports.

· Be the go-to on who's who. Prepare group resumes for events at the Hynes Convention Center and the Massachusetts Convention and Exhibition Center, and track the hotel and convention services contacts assigned to each group.

· Keep service requests moving. Help managers and specialists follow up on and close out open requests, and tag partner service capabilities in our database.

· Coordinate logistics. Build site-visit itineraries, arrange transportation when needed, and prepare materials and shipments for pre-promotional trips.

· Roll out the welcome. Work with Massport on digital welcome messages at Logan Airport and support group marketing like save-the-dates, microsites, social posts, and digital displays at the Prudential Center and convention centers.

· Help run Citywide Appreciation Receptions. Manage hotel rotation, invitations, RSVPs, and check requests for donation recipients.

· Connect the community. Collaborate with Meet Boston Sales, BCMC Sales, and MCCA Event Services Managers so groups hear one consistent message from Boston's hospitality community, and take part in weekly and monthly partner events.

Requirements

What you bring

· Excellent written and verbal communication, presentation, and people skills

· Strong organization, project, and time management skills, with close attention to detail

· A customer-first mindset and a knack for solving problems

· Professionalism, responsiveness, and reliable follow-up

· The ability to work independently and juggle multiple priorities

· Proficiency in Microsoft Word, Excel, and PowerPoint

Bonus points for

· A college degree (preferred, not required)

· Experience in hospitality, tourism, customer service, sales, or meeting and event planning

· Good working knowledge of Boston and a passion for hospitality

· Training or certification in sales or meeting and event planning

· Familiarity with Adobe Creative Suite or Simpleview