Lawn Care Customer Service Supervisor

Description

Join the #1 Locally Owned Lawn Care Company in the Tri-State Area

Green Lawn Fertilizing is proud to be the #1 locally owned and operated lawn care company serving Pennsylvania, New Jersey, and Delaware. Since 2004, we've grown to become one of the Top 10 Lawn Care Companies in the U.S. (as recognized by Landscape Magazine) and for the eighth consecutive year in 2026, have been recognized as one of the “Top 100 Best Places to Work” by the Philadelphia Business Journal.

We are consistently named one of the fastest-growing companies in the region by both the Philadelphia 100 and Fast 50. Our growth is driven by one thing: an exceptional team dedicated to providing 5-star service to our customers every day.

Our mission is simple: to be the leader in the lawn care and pest control industry by delivering a superior customer experience. That starts with hiring exceptional people—like you.

Lawn Care Customer Service Supervisor

The Lawn Care Customer Service Supervisor is responsible for overseeing and managing the daily operations of the Customer Service Department for Green Lawn Fertilizing. This position leads both Residential and Commercial Customer Service Representatives, ensuring exceptional customer experiences, efficient department operations, and consistent service quality.

The ideal candidate is a strong leader who enjoys developing employees, resolving customer concerns, improving processes, and motivating a team to achieve department goals. This role plays an important part in customer satisfaction, employee development, and maintaining our high standards of customer service.

What You'll Do

Position Details:

• Schedule: Full-time, Monday–Friday, with occasional Saturdays based on business needs.
• Hours: Flexible scheduling, either 8:00 AM–5:00 PM or 8:30 AM–6:00 PM.
• Team Leadership: Oversee and lead both Residential and Commercial Customer Service Representatives.
• Meetings: Attend daily huddles with the Office Manager, conduct weekly 1:1 meetings with Customer Service Representatives, assist with bi-weekly office meetings, and participate in weekly management meetings.

Education & Experience:

• Degree in Business Administration or Business Management, or equivalent relevant experience.
• Prior experience as a Call Center Manager or Customer Care Manager is required.
• Experience overseeing customer service teams and managing daily call center operations is preferred

Requirements

•  Strong understanding of business CRM systems and the ability to quickly learn new software.
• Proficient computer skills, including Microsoft Excel, Word, PowerPoint, Teams, Outlook, and other related applications.
• Excellent verbal and written communication skills, including strong active listening abilities.
• Customer-service-oriented with the ability to professionally handle and resolve customer concerns and grievances.
• Strong problem-solving and critical-thinking skills.
• Excellent grammar, attention to detail, and a positive attitude.
• Highly detail-oriented with a strong focus on accuracy.
• Effective time management skills and the ability to meet deadlines.
• Ability to multitask, prioritize responsibilities, and maintain excellent organizational skills.
• Attentive, patient, and able to remain professional when handling challenging situations.
• Ability to inspire, motivate, and develop team members.
• Strong interpersonal skills with the ability to build positive working relationships across the team.

Physical Requirements:

• Ability to sit for prolonged periods while working at a desk and using a computer.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Key Responsibilities:

• Oversees both Residential and Commercial Customer Service Representatives and manage daily department operations.
• Handle customer inquiries and complaints, focusing on providing first-call resolution.
• Resolve escalated customer calls and service-related concerns.
• Monitor customer satisfaction, customer reviews, and overall service quality.
• Implement strategies and process improvements to enhance the customer experience.
• Train, supervise, and develop Customer Service Representatives.
• Analyze department data and performance metrics to identify opportunities for improvement.
• Conduct role-playing exercises and provide coaching to improve call quality and customer interactions.
• Maintain staffing levels at or above budgeted headcount.
• Recruit, interview, onboard, and train new team members.
• Collaborate with other department heads to ensure seamless customer interactions across the organization.
• Organize and manage daily, weekly, and annual employee incentive competitions.
• Develop and manage weekly employee schedules, including PTO, breaks, attendance, points, and overall time management.
• Provide backup support on incoming phone calls and emails to assist the Customer Service team when needed.
• Attend daily huddles with the Office Manager to discuss department needs and priorities.
• Conduct weekly individual 1:1 meetings with Customer Service Representatives to provide feedback, coaching, and support.
• Assist with bi-weekly office meetings and participate in weekly management meetings.

Why You'll Love Working Here

At Green Lawn Fertilizing, our people make us the #1 Local Lawn and Pest Company! We are proud to be a locally owned and operated company serving the Pennsylvania, New Jersey, and Delaware communities since 2004.

• Award-Winning Workplace: Recognized as one of the Best Places to Work by the Philadelphia Business Journal for eight consecutive years, including 1st Place in the Extra Large Company category in 2026.
• Industry Recognition: Recognized among the top lawn care companies in the country by Lawn & Landscape Magazine.
• Leadership Opportunities: Make a meaningful impact by leading, coaching, and developing a team of customer service professionals.
• Career Growth: Be part of a growing company that values continuous improvement, professional development, and internal advancement.
• People-First Culture: Join a team that values collaboration, accountability, and delivering exceptional customer experiences. 
• Competitive Compensation: Competitive salary with additional bonus opportunities.
• Retirement Benefits: 401(k) with company matching.
• Health & Wellness: Health, dental, and vision insurance.
• Paid Time Off: Paid vacation to support work-life balance.

What Does Success Look Like?

• Building and maintaining a motivated, knowledgeable, and high-performing Residential and Commercial Customer Service team.
• Consistently delivering exceptional customer experiences and resolving customer concerns effectively.
• Improving customer satisfaction, call quality, and first-call resolution.
• Maintaining appropriate staffing levels and ensuring efficient scheduling and department coverage.
• Developing employees through consistent coaching, role-playing, training, and individual feedback.
• Using department metrics and customer feedback to identify opportunities for improvement.
• Creating a positive and accountable team environment that supports company goals and our customer service standards.

Our People Make Us the #1 Local Lawn and Pest Company!

If you are a motivated leader who enjoys developing people, solving problems, and creating exceptional customer experiences, we would love to hear from you!

Green Lawn Fertilizing and Green Pest Solutions is an Equal Opportunity Employer. We’re committed to building a diverse, inclusive, and respectful workplace for all team members.