Communications Technician I - Support Services - Baldwin County Sheriff's Office

The Communications Technician I provides entry-level field service and end-user support for laptops, desktops, mobile devices, and vehicle-based electronic systems. Responsibilities include installing and configuring equipment, assisting other technicians, responding to work orders, scheduling service appointments, troubleshooting technical issues, and maintaining accurate records, spreadsheets, and inventory documentation. Supported equipment includes laptops, printers, card scanners, tablets, in-car and body-worn camera systems, and cellular and desk phones. This position requires a commitment to maintaining a clean and safe work environment and flexibility to work varied hours as operational needs require. This positions reports to the Director of Law Enforcement Support Services with daily direction provided by the IT Communications Tech II.

Successful applicants must pass a criminal background check and will be subject to a pre-employment drug screen.

• Robertsdale, AL
• Various locations around the county, as needed

Work is performed in office settings and in a fleet maintenance garage. Work hours are normally Monday through Friday 8am-4:30pm with occasional overtime or after-hours calls, including nights and weekends. The Communications Tech I will be the secondary point of contact for after-hour calls.

• Maintains and track computer hardware and software for the Baldwin County Sheriff’s Office
• Troubleshoot programs, computers, printers and resolve issues or refer it to county CIS department.
• Assist with provisioning and/or initial set-up of laptops or desktop computers
• Terminate ethernet cables as needed
• Prepare outdated / end of use equipment for auction or destruction in accordance with security standards.

• Assist with or complete the relocation or electronics equipment
• Assist with new cable runs or existing cable management
• Assist with radio programming, firmware and maintenance updates as needed
• Elevate work orders as needed

• Maintain inventory and related documentation
• Maintain a safe and clean work environment
• Attend training as needed
• Perform other duties as required
• Respond to after-hours calls in emergency situations during nights, weekends, and holidays.

The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable an individual with a qualified disability to perform the essential functions of a job, on a case-by-case basis.
The work is generally medium work exerting up to 50 pounds of force occasionally and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Activities could occasionally require heavy to very heavy work, exerting up to 100 or more pounds of force. Additionally, the following physical abilities are required:

• Possess sufficient body strength to perform normal duties of the position
• Crouching: Bending the body downwards and forward by bending leg and spine
• Dexterity: Primarily with fingers and in picking, pinching, or typing
• Grasping: Applying pressure with the whole hand
• Handling: Picking, holding, or otherwise working with the whole hand
• Lifting: Ability to lift and move objects from a lower to higher position or moving object horizontally form position to position; requires substantial use of upper extremities and back muscle.
• Reaching: Ability to frequently extend hand(s) and arm(s) in any direction.
• Mental Acuity: Ability to make rational decisions
• Repetitive Motion: Substantial movements (motions) of the wrists, hands and/or fingers
• Speaking/Talking: Ability to communicate clearly, accurately, and concisely through speech
• Standing and/or Sitting: Ability to remain in a stationary position for a sustained amount of time
• Climbing: Ability to climb stairs and ladders and work in elevated spaces
• Stooping: Ability to bend the body downward and forward by bending spine at the waist.
• Walking: Ability to move on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Hearing: Ability to hear and understand at normal speaking levels with or without correction
• Visual Acuity: Ability to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer screen/terminal; and /or extensive reading, with or without correction

• Required: Must be 20 years of age; Must have a high school diploma or GED; Must have a current, valid driver’s license; Must be insurable 
• Preferred: Experience and/or training in the mechanical, electronics and computer field 
• Should possess A+ certification (or willingness to obtain)

• General knowledge of electronic equipment, and computer hardware and software.
• Knowledge of troubleshooting methodologies, basic networking and Windows file structure.
• Familiarity with various operating systems and software including Microsoft Windows, Microsoft Office 365, iOS and Android.
• Knowledge of basic customer service principles and processes.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
• Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Determining causes of operating errors and deciding the best course of action for resolution.
• Repairing machines or systems using the needed documentation.
• Determining the kind of tools and equipment needed to do a job.
• Managing one’s own time.
• The ability to see details at close range (within a few feet of the observer).
• The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
• The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
• Ability to pass a background check, drug screen, and physical.