General Manager

Description

The Pauma Heritage Quikstop is seeking a qualified, experienced, and motivated General Manager to oversee the daily operations, financial performance, and overall management of Pauma Heritage Quikstop, including its convenience store and gas station.

The General Manager is responsible for ensuring operational efficiency, profitability, exceptional customer service, employee development, and compliance with applicable safety and regulatory requirements. The successful candidate must demonstrate strong leadership, financial accountability, and the ability to maintain a professional and productive work environment.

Requirements

Essential Duties and Responsibilities

• Direct      and oversee daily convenience store and gas station operations.
• Develop      and manage operating budgets, monitor financial performance, and implement      cost-control measures.
• Oversee      merchandise purchasing, inventory control, pricing, fuel sales, and vendor      relationships.
• Monitor      sales performance, profitability, labor costs, and operational expenses.
• Supervise,      train, coach, and evaluate employees while promoting accountability and      teamwork.
• Ensure      proper cash-handling procedures, financial reconciliation, and      loss-prevention practices.
• Oversee      fuel deliveries, equipment maintenance, environmental safety, and      regulatory compliance.
• Maintain      high standards of customer service, cleanliness, workplace safety, and      operational efficiency.
• Prepare      financial and operational reports and provide recommendations to Tribal      leadership.
• Identify      opportunities to increase revenue, improve business operations, and      enhance customer satisfaction.

Minimum Education and Experience

Education:

• High      school diploma or GED required.
• Associate's      or bachelor's degree in Business Administration, Retail Management,      Hospitality Management, or a related field preferred.
• Equivalent      combinations of education and directly related management experience may      be considered.

Experience:

• Minimum      five (5) years of progressively responsible experience in retail,      convenience store, gas station, or related business operations.
• Minimum      three (3) years of supervisory or management experience.
• Demonstrated      experience with budgeting, financial reporting, inventory management,      purchasing, and employee supervision.
• Experience      overseeing fuel operations, vendor relationships, and regulatory      compliance preferred.
• Experience      managing multiple departments or a combined retail, fuel, and food-service      operation preferred.
• Experience      working for a Tribal government or Tribally owned enterprise preferred.

Required Knowledge, Skills, and Abilities

• Strong      leadership, communication, organizational, and decision-making skills.
• Knowledge      of retail operations, inventory control, fuel sales, and loss prevention.
• Ability      to interpret financial statements, manage budgets, and improve      profitability.
• Proficiency      with point-of-sale systems, inventory software, and Microsoft Office.
• Ability      to resolve employee and customer concerns professionally.
• Ability      to work flexible hours, including evenings, weekends, holidays, and      operational emergencies.
• Demonstrated      integrity, dependability, accountability, and sound judgment.