- Location
- Memphis, TN · Memphis, Tennessee, United States
- Type
- Full-time
- Department
- Phlebotomy
- Education
- High School
- Source
- Greenhouse
Description
Job Title: Medical Assistant – Trainer
About Us
At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment.
Position Overview
The Medical Assistant – Trainer provides patient care in the clinic under the direction of a provider while serving as a clinical resource for Medical Assistants. Working under limited supervision, this role adapts procedures, processes, and techniques to meet the more complex requirements of the position. The Medical Assistant – Trainer provides orientation and training support to new hires, answers clinical questions, and serves as a resource for clinical team members while modeling behavior consistent with the Mission, Vision, and Values of West Cancer Center.
Key Responsibilities
- Provides orientation and training to new Medical Assistant hires on clinical workflows and responsibilities within the physician office.
- Provides training support for competency requirements of new hires and assists as needed with competency checkoffs for Medical Assistants.
- Serves as a clinical resource by answering questions and supporting Medical Assistants in daily practice.
- Proactively fulfills patient care responsibilities as requested by physicians or other clinicians.
- Performs clinical medical assisting responsibilities as required.
- Fulfills environmental responsibilities, including setting up exam rooms, instruments, and equipment.
Qualifications
Education & Experience
- Required:
- High school diploma or equivalent.
- Minimum of three (3) years of West Cancer Center experience that includes training employees OR five (5) years of experience working in a medical facility as a Medical Assistant, including one (1) year of experience as a trainer.
- Current certification as a Medical Assistant through one of the following:
- American Association of Medical Assistants (AAMA)
- National Health Career Association (NHA)
- National Center for Competency Testing (NCCT)
- National Association of Health Professionals (NAHP)
- Registered Medical Assistant (RMA), American Registry of Medical Assistants
- Basic Life Support (BLS) certification through the American Heart Association.
- Preferred:
- Graduate of an accredited medical assisting program.
Skills & Abilities
- Strong written and verbal communication skills with the ability to work tactfully and professionally with patients, families, and physicians.
- Demonstrated proficiency in Medical Assistant competencies and skills checklists.
- Ability to train new hires in patient interaction standards, including greeting patients appropriately and using patient names.
- Ability to support Medical Assistants in working independently and as part of a multidisciplinary team.
- Proficiency in EMR navigation and documentation, including reviewing computer reports using evidence-based guidelines.
- Demonstrated proficiency in motivational interviewing and teach-back techniques.
- Ability to act quickly and appropriately in emergency situations.
Why West Cancer Center is a Great Place to Work
- Meaningful Impact: Support patients and clinical teams during critical moments of care.
- Collaborative Culture: Work alongside a dedicated multidisciplinary oncology team.
- Professional Development: Contribute your expertise while supporting the growth of others.
- Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.
No nights, weekends, or holidays. Comprehensive benefits package.
Join Us
If you are an experienced Medical Assistant with a passion for patient care and supporting clinical team development, we invite you to apply. Join West Cancer Center as a Medical Assistant – Trainer and help support high-quality oncology care across our clinics.