Operations Supervisor

Job Description:

Who We Are:

At Cart.com, we're defining the future of commerce. 

Founded to solve the growing complexity of modern commerce, Cart.com helps businesses simplify how they sell, fulfill, and deliver products to their customers. We bring together technology, services, and logistics infrastructure into one connected platform, making it easier for organizations to grow, operate efficiently, and navigate an increasingly fragmented commerce landscape. 
 

We work with brands, retailers, manufacturers, and public sector organizations to support every stage of the customer journey, from ecommerce and order management to fulfillment, distribution, and delivery. By combining software, expertise, and a nationwide logistics network into a unified solution, we help our customers move faster, operate smarter, and scale with confidence. 
 

But what truly sets Cart.com apart is our people. We're builders, problem-solvers, and innovators who thrive on turning big challenges into meaningful outcomes for our customers. Every day, we're helping shape the future of commerce while creating opportunities to learn, grow, and make an impact.  
 

If you're energized by solving complex problems, collaborating with talented teammates, and helping build what's next, we'd love to hear from you.

Cart.com Milestones

• Founded in 2020 with a vision to build the first truly unified commerce platform.

• Achieved unicorn status with a valuation exceeding $1 billion. 

• Raised more than $475 million to support continued growth and innovation

• Expanded a nationwide commerce and logistics network that helps organizations scale, fulfill, and grow across channels. 

• Recognized by Inc.'s Power Partner Awards for helping businesses grow and scale. 

• Recognized as an award-winning employer for four consecutive years, reflecting our commitment to building an environment where talented people can grow, innovate, and make an impact.

Our values: Cart.com is building a company that is committed to living out these 6 core values:

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.

• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.

• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.

• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.

• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.

• Remember to be human: We work hard, but we leave room for the people, places and things that we love

 
AI is part of how we work. It's not doing the hiring. 
 
We'll use AI in parts of our process and we think you should feel free to use it too — for research, prep, whatever helps. But our interviews exist to meet you, not your best AI-assisted draft. Real people make every call here. Any questions about how this works, just ask.

Onsite: 
This position is open to applicants or individuals who are located in or around  Longview, TX and able to work 1st shift schedule with flexibility for longer hours based off of business and peak needs. 

The Role:

The Operations Supervisor is a frontline people leader responsible for translating the site's operating plan into safe, consistent daily execution.

This leader is highly visible on the floor, sets clear expectations, allocates labor, monitors performance, removes barriers, and coaches associates and team leads to deliver quality, productivity, accuracy, and service commitments.

Depending on the needs of the site, the role may lead an inbound, outbound, inventory, returns, value-added services, or other fulfillment function. The specific operating focus may vary, but the expectation remains the same: lead the team with urgency and sound judgment, take ownership of results, and follow through until commitments are complete.

What You'll Do:

• Lead the safe, accurate, and timely execution of assigned shift or department activities, which may include receiving, putaway, replenishment, picking, packing, shipping, inventory, returns, or value-added services.
• Maintain a consistent presence on the floor, observe workflow and team performance, and respond quickly when safety, staffing, quality, productivity, or customer service moves away from plan.
• Set shift priorities, communicate expectations, assign labor, and flex resources as volume and operating conditions change.
• Track and act on operating metrics such as productivity, units per hour, throughput, accuracy, quality, attendance, safety, backlog, and service-level performance.
• Coach, train, recognize, and hold frontline associates and team leads accountable through clear expectations, timely feedback, and fair, consistent follow-through.
• Use facts, available data, and floor observations to identify root causes, make sound decisions, and implement practical solutions or standard work.
• Coordinate with other departments and shifts to manage handoffs, resolve constraints, and protect the performance of the overall operation.
• Communicate risks, recovery plans, and support needs early to site leadership and appropriate partners, while maintaining ownership through resolution.
• Support workforce planning, start-up meetings, training, attendance management, performance documentation, and other people-leadership routines in partnership with People Operations.
• Promote compliance with company policies, customer requirements, standard operating procedures, security expectations, and applicable safety practices.
• Participate in continuous improvement efforts and help sustain changes through training, standardization, measurement, and follow-up.

Who You Are:

• A visible, hands-on leader who builds trust by engaging directly with the team and understanding the work.
• Decisive and calm under pressure, with the judgment to prioritize safety and customer impact, make a call with available information, and adjust as conditions change.
• Accountable and dependable, with a strong sense of ownership and a consistent record of following commitments through to closure.
• An effective coach and communicator who sets clear expectations, gives direct and respectful feedback, and holds people fairly accountable.
• Adaptable and resilient in a fast-paced, shift-based environment where priorities, staffing, and volume can change quickly.
• A practical problem solver who uses facts, metrics, and frontline input to identify root causes and improve execution.
• Team-oriented and collaborative, with the ability to work across functions and shifts toward the best outcome for the total operation.
• Organized and able to manage multiple priorities without losing visibility, communication, or follow-through.

What You've Done:

• Experience leading frontline employees in a warehouse, fulfillment, distribution, manufacturing, production, or comparable fast-paced operating environment.
• Lead-level or people leadership experience is required
• Demonstrated experience setting expectations, assigning work, coaching performance, and holding team members accountable for safe and consistent execution.
• Experience using operating metrics, reports, or floor observations to prioritize work, solve problems, and improve productivity, quality, accuracy, safety, or service.
• Experience making timely decisions, managing competing priorities, and communicating effectively during changing or high-pressure operating conditions.
• Working knowledge of warehouse or production processes, standard operating procedures, and basic systems or tools used to manage work, such as a WMS, labor or productivity reporting, and Microsoft Office applications.
• High school diploma or GED, or equivalent combination of education and relevant experience.

Preferred / Ideal Experience:

• Experience in a third-party logistics, multi-client, direct-to-consumer, ecommerce, B2B, retail distribution, or other customer-driven operation.
• Exposure to small-parcel fulfillment, high-volume order processing, inventory control, returns, value-added services, or automated material-handling workflows.
• Experience with conveyor or sortation systems, RF devices, multiple WMS platforms, labor-management tools, or similar operating technology.
• Demonstrated use of data to identify trends, make staffing or workflow decisions, and deliver measurable, sustained improvement.
• Continuous improvement, Lean, Six Sigma, standard-work, root-cause analysis, or process-improvement experience or training.
• Experience in apparel or footwear, beauty or cosmetics, skincare, consumer packaged goods, regulated products, or another environment with detailed quality and customer requirements.
• Military leadership, competitive team, or other experience that demonstrates discipline, resilience, teamwork, and accountability.

Physical Work Environment:

• Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).
• Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items)
• Able to maintain attention and concentration for extended periods of time
• Able to work overtime including extended schedules during peak seasons.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.