Customer Service Representative

Description

Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.

We have a great opportunity for a Customer Service Representative to join our team in Lansdale, PA.  As a Customer Service Representative, you will provide top-notch support to our valued customers. We are looking for a friendly, empathetic, and customer-focused individual who is passionate about helping people and solving problems.

Responsibilities:

• Serve as the primary point of contact for customers regarding calibration services, status updates, quotations, scheduling, and service-related inquiries.
• Respond to customer requests in a timely, professional, and solutions-oriented manner via phone, email, and other communication channels.
• Process customer orders, service requests, purchase orders, and associated documentation accurately and efficiently.
• Coordinate with laboratory and operational teams to ensure customer requirements, turnaround times, and service expectations are met.
• Provide customers with accurate information regarding service offerings, order status, pricing, invoicing, and delivery schedules.
• Maintain detailed and accurate customer records within company systems and ensure documentation is complete and up to date.
• Resolve customer concerns and service issues proactively, escalating complex matters when appropriate.
• Support customer retention and satisfaction by building strong customer relationships and delivering exceptional service.
• Assist with quote follow-up activities and identify opportunities to support account growth.
• Adhere to company policies, quality standards, and applicable regulatory requirements.

Requirements

• High School Diploma, GED, or equivalent required; Associate's degree preferred.
• Minimum of 2 years of experience in customer service, account support, order management, or a related role.
• Strong verbal and written communication skills with the ability to interact professionally with customers and internal stakeholders.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent problem-solving, organizational, and attention-to-detail skills.
• Proficiency with Microsoft Office applications and customer relationship management (CRM) or business management systems.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong customer-focus with a commitment to providing high-quality service.
• Experience in a technical, manufacturing, calibration, laboratory, industrial services, or similar environment preferred.

Benefits:

We believe people are the most important part of every business, which is why we offer more than just great health insurance plans at a great rate. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment.

In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.