Inventory Operations Manager

Department: Supply Chain

Employment Type: Permanent - Full Time

Location: London

Description

Key Responsibilities

• Deliver assigned projects from scope and planning through rollout, handover and benefits tracking.
• Lead RFID pilots and rollout, and coordinate Digital Product Passport activity across business, data, technology, compliance and supplier workstreams.
• Manage priority Freight, Inventory, and Ethics & Sustainability projects with clear governance, ownership and reporting.
• Maintain plans, milestones, RAID logs, budgets, dependencies and status updates.
• Use data and operational insight to improve performance and demonstrate benefits.
• Build effective relationships across functions, suppliers and delivery partners.

• Maintain the integrated plan for RFID pilots and phased rollout, including scope, milestones, owners, dependencies and success measures.
• Coordinate pilots across stores, distribution operations and systems, working with operational and technology teams to test solutions and resolve issues.
• Assess accuracy, availability, productivity, loss prevention and adoption to recommend rollout decisions.

• Manage the Digital Product Passport plan, governance, actions, risks and decisions.
• Align Supply Chain, Sustainability, Buying, Merchandising, IT and web teams on requirements and ownership.
• Map data requirements, gaps and process changes needed to improve quality and traceability.
• Coordinate testing and implementation to embed a practical, controlled solution.

• Manage priority Freight, Inventory, and Ethics & Sustainability projects.
• Agree scope, deliverables, timelines and success measures with functional leads.
• Coordinate teams and partners, managing actions, dependencies, risks and escalation.
• Use data to drive improvements and ensure clear documentation, ownership and handover.

• Define objectives, scope, governance, measures and resource needs.
• Maintain project controls and escalate issues with practical recommendations.
• Plan testing, training, communications, implementation, hypercare and handover.
• Track benefits and capture lessons for future phases.

• Build alignment across functions and seniority levels.
• Provide concise updates and clear materials on progress, options and decisions.
• Share knowledge and contribute to the wider Supply Chain team.

We would like to meet someone who is

• Proven cross-functional project management experience in supply chain, logistics, retail, technology or a similar operational environment.
• Strong knowledge of project delivery from scoping and pilots through rollout, handover and benefits realisation.
• Experience working with operational teams, technology partners, suppliers and third parties.
• RFID, traceability, product data, Freight, Inventory, Ethics & Sustainability, or supplier change experience is desirable.
• Strong analytical skills and working knowledge of project governance, risk and change management.

• Organised and able to manage multiple priorities with accurate documentation.
• Commercial, analytical and focused on measurable outcomes.
• Clear communicator with strong writing, presentation and facilitation skills.
• Collaborative and credible, with the ability to influence without authority.
• Pragmatic, delivery-focused and comfortable with ambiguity.
• Improvement-minded and supportive of team development.

Benefits

• Competitive salary and benefits package
• Hybrid working, 3 days in London based office & 2 working from home
• Holiday allowance
• 50% staff discount & 25% for family and friends
• Pension scheme