Yellowstone Information Technology - Yellowstone National Park

Overview

 

Live. Work. Explore. as a part of our IT team in Yellowstone National Park!

 

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As part of the IT team, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly.

 

Job Summary:

IT positions provide direct support for the applications and hardware used throughout the park, physical activity may be required when transporting supplies, equipment, or files to other locations within the park. While the job itself require technical knowledge, you will also be interacting with co-workers to support the department.

 

The Details:Position Type: SeasonalSeason Dates: As early as February 2027 - October 2027Pay: $21.00 - $31.50/hr depending on position and experience

 

Life in Yellowstone: 

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program 

Benefits: 

• Xanterra offers competitive benefit programs and services for eligible employees. For more information, click here. 

Responsibilities

All IT Tech Positions

• Provide day-to-day technical support, troubleshooting, and resolution of end-user IT issues.
• Install, maintain, and support hardware, software, network, telecommunications, and IT infrastructure equipment.
• Configure, deploy, track, and document IT assets, including computers, POS systems, printers, phones, and servers.
• Assist with cabling, telecommunications, server maintenance, patching, and data center operations.
• Perform routine system maintenance and support operational IT needs across the property.

IT Technician II - Additional Responsibilities

• Resolve complex technical issues and escalate vendor-supported solutions as needed.
• Provide guidance, troubleshooting support, and mentorship to junior IT staff.
• Lead corrective-action decisions during technical incidents and service disruptions.

IT Technician I - Additional Responsibilities

• Independently resolve end-user support issues and escalations using sound judgment.
• Monitor IT inventory and coordinate ordering of supplies and replacement parts.
• Maintain technical documentation and support materials.
• Provide after-hours and on-call support when assigned.

IT Infrastructure Technician

• Manage and maintain telecommunications systems, including PBXs, phones, and related equipment.
• Oversee all voice and data cabling infrastructure across the property or region.
• Coordinate voice line installations, moves, additions, and changes with the IT team.

Qualifications

All IT Positions

• Valid U.S. driver's license, clean driving record, and at least 19 years old.
• Experience with hospitality IT systems; PCI compliance experience preferred.
• Strong troubleshooting, analytical, and problem-solving skills.
• Working knowledge of Windows, Windows Server, Office 365, Active Directory, networking, virtualization, backup, and telecommunications systems.
• Knowledge of IT security standards (PCI DSS, GDPR, CPRA) and experience with ticketing systems and Microsoft Office.

IT Technician III

• 0-2+ years of IT experience.
• Associate degree in IT, Business Administration, Hospitality Administration, Accounting, or related field.

IT Technician II

• 2-4+ years of IT experience with project management skills.
• Associate degree in IT, Business Administration, Hospitality Administration, Accounting, or related field.

IT Technician I

• 3-5+ years of IT experience with project management skills.
• Bachelor's degree in IT, Business Administration, Hospitality Administration, Accounting, or related field.

Telecom Infrastructure Technician

• 3-5+ years of telecommunications experience.
• Skilled in copper and fiber optic cable installation and termination.

 

Physical Requirements include:

• Physical demands: While performing the duties of this position, sitting, standing, stooping, and bending regularly is required, as well as the ability to lift up to 100 pounds. May on occasion require crawling or climbing. Vision abilities required by this position include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Hearing abilities required by this position include the ability to clearly hear other people in person and over the phone
• Work environment: May be exposed to unusual temperature ranges (both cool and hot). The noise level in the work environment can be loud. Must have the ability to drive long distances or be in a vehicle for long time periods due to slow traffic patterns within the park. Occasional travel outside the park may be required. May occasionally be required to work in small attics or crawl spaces and may also occasionally need to work on a ladder.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.