Assistant Dining Services Manager - Clubhouse at Cornwall Manor

Description

Our parnter at Cornwall Manor is looking for an Assistant Dining Services Manager for their Clubhouse.

Join their team and help lead an exceptional, resident-focused dining experience! They’re seeking an Assistant Manager to support daily dining operations, supervise front-of-house staff, coordinate events, and ensure outstanding service, food safety, and compliance.

Responsibilities 

• Assist in the daily operations of the Clubhouse dining room, bar, café and catering services.
• Ensure excellent customer service and hospitality standards are always maintained
• Monitor dining room appearance, cleanliness and overall atmosphere.
• Conduct pre-shift meetings and communicate menu features, resident preferences and service expectations
• Address resident concerns promptly and professionally
• Assist with opening and closing procedures
• Supervise and support front-of-house employees during service.
• Participate in hiring, onboarding and training of new employees.
• Provide coaching and performance feedback to staff.
• Monitor employee attendance, appearance and adherence to departmental policies.
• Assistant with scheduling and staffing adjustments to meet operational needs.
• Ensure compliance with local, state and federal health regulations.
• Enforce food safety and sanitation standards.
• Conduct routine dining room and service area inspections.
• Maintain compliance with organization policies and healthcare regulations.
• Participate in departmental audits and quality assurance activities.
• Assistant with inventory and monitoring supply ordering.
• Monitor labor utilization and productivity.
• Promote efficient use of departmental resources.
• Support budget goals through cost-conscious operations.
• Coordinate special events, holiday meals and resident functions.
• Assist with catering set-up, service execution and event breakdown.
• Collaborate with culinary staff and other departments to ensure successful events.
• Complete daily reports and operational records.
• Maintain employee training documentation.
• Participate in department meetings and committee activities.
• Assist with policy implementation and departmental projects.
• Perform jobs of a miscellaneous nature when necessary to meet the goals and objectives of the facility and/or the Dining Services Department.
• Observe on a routine basis the work procedures and make recommendations for increased efficiency or improved quality of work.
• Handle employee and resident grievances; report them to the General Manager of Dining Services.
• Assist General Manager of Dining Services with the administration of the Cornwall Manor Quality Service Programs as it relates to the Dining Services Department (i.e., comment cards, surveys. etc.).
• Assist General Manager of Dining Services in improving the skills and abilities of staff through training.
• Remain informed about all current and pending laws and/or regulations that affect the Dining Services industry.
• Attend seminars, trade shows, etc. to acquire practical ideas and information which will benefit the Dining Services Department.
• Attend training sessions and in-services, and read periodicals, journals and other materials or communication pieces required or requested to maintain a progressive knowledge of job responsibilities.
• Represent Cornwall Manor in a professional manner when dealing with all outside contacts.
• Promote a positive image of Cornwall Manor through personal conduct on and off campus.

Requirements

Qualifications:

• High school diploma or GED certificate required.
• Associate’s degree in hospitality management, culinary arts of business administration ore related field preferred.
• Minimum 2-3 years of food service or hospitality experience required
• Previous supervisory experience preferred.
• Experience with senior living, healthcare, country club, hotel or restaurant environments preferred.
• Ability to cook.
• Strong leadership and team-building skills.
• Excellent customer service orientation.
• Knowledge of food safety and sanitation practices.
• Ability to work in a fast-paced environment.
• Proficiency with scheduling, POS and Microsoft Office applications.
• Ability to resolve conflicts professionally and maintain resident satisfaction.
• ServSafe Food Protection Certification preferred.
• Responsible Alcohol Service Certification received within 90 days of hire

Full Time; 10:30am-6:30pm; temporarily M-F; 80 hours bi-weekly; salaried position