- Salary
- $19+/hr
- Location
- MCC Campus at Three Peaks Center Spruce Pine, NC, NC
- Workplace
- Onsite
- Type
- Part-time
- Seniority
- Entry
- Education
- Associate
- Closing date
- Today
- Source
- GovernmentJobs
Description
provides administrative and program support to help deliver high-quality services, seminars, webinars,
and events for start-up and established small businesses in Avery, Yancey, and Mitchell Counties.
The Program Assistant supports event coordination, communication with speakers and participants, client
service, program documentation, and community outreach. The ideal candidate is organized, professional,
comfortable with technology, and passionate about helping small businesses succeed. This is a
public-facing position requiring professionalism, initiative, and client confidentiality at all times.
Contact Hours: Approximately 20-28 hours per week. Primarily office-based, with occasional evening
hours and travel to support events and community outreach.
and resources across the three-county service area.
- Assist with planning, coordinating, and hosting Small Business Center seminars, webinars, workshops, and
special events, including event setup and technical support.
- Communicate with instructors, guest speakers, and community partners about scheduling, event logistics,
materials, and program needs.
- Assist with maintaining the Small Business Center event calendar and communication/content calendar.
- Manage program registration processes, assist participants with registration, and send confirmations,
reminders, and follow-up communications.
- Proactively contact registrants and prospective participants by email and phone to provide event
information, encourage attendance, and reduce no-shows.
- Prepare and organize event materials, registration records, evaluations, attendance verification, instructor
handouts, and other seminar documentation.
- Review and verify required pre- and post-seminar documentation for accuracy, completeness, and
compliance with applicable procedures and audit requirements.
- Open, update, close, and enter seminar records and results in the Small Business Center management
system.
- Answer telephone calls, messages, and general emails; welcome visitors; respond to routine inquiries; and
direct clients to appropriate services and resources.
- Assist with scheduling client appointments and completing routine intake, correspondence, forms, and
administrative follow-up as directed.
- Prepare program notices, email communications, and other routine
materials to help inform the community about Small Business Center services.
- Use communication tools such as email marketing platforms, social media, and online registration systems
to distribute approved program information and event announcements.
- Maintain organized and confidential program files, records, and data in accordance with college and state
Small Business Center Network requirements.
- Assist the Director with reporting, professional development/travel paperwork, routine office operations,
and other related duties as assigned
High school diploma or equivalent.
Experience/Skills:
Strong organization, written and verbal communication, computer proficiency, attention to detail, and
professional customer-service skills. Ability to manage multiple tasks, maintain confidentiality, use office
software, learn digital systems, and work collaboratively and independently.
Overall:
Must be flexible and willing to work varying days, occasional evening hours, and occasional off-site events
as needed. Must demonstrate a genuine interest in supporting small businesses and entrepreneurs. or an equivalent combination of education and relevant experience that provides the required knowledge, skills, and abilities.
Associate degree or related experience in office administration, program/event coordination, business, or
customer service; current or previous small business experience or ownership.
Skills:
Familiarity with Zoom or similar webinar platforms; Constant Contact or similar email marketing tools;
social media; online registration systems; and bilingual proficiency in English and Spanish.
Skills
Email MarketingComplianceCustomer Service
Languages
Spanish