Security Operations Center Analyst

Overview

Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.

 

As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next.

 

Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve.

 

Come change the game with us. Apply today!

 

Foot Locker’s Physical Security Operations Center (SOC) serves as the 24/7 communication, alarm monitoring, and situational awareness hub supporting Foot Locker’s Physical Security and Loss Prevention operations.

 

Please note: This is a Physical Security Operations Center position and is not a cybersecurity/IT Security role.

 

The Security Operations Center Analyst reports to the Sr. Manager of Security and interacts with Security, Loss Prevention, store teams, business partners, law enforcement, and other stakeholders throughout the organization.

 

The Analyst’s primary responsibilities include intrusion alarm monitoring and response, video verification, law enforcement notification, alarm system administration, video surveillance support, access control administration, incident escalation, and security system support.

 

Work Location & Schedule

 

Location: New York City, on-site

Full-Time: Monday–Friday, 12:00 a.m.–8:00 a.m.

 

The Security Operations Centre operates 24 hours a day, 7 days a week, 365 days a year. Candidates must be able to reliably work their assigned schedule and have reasonable flexibility to support other shifts, weekends, and holidays when operationally necessary.

Responsibilities

Operational Coverage & Shift Handoff

Because the SOC is a continuous 24/7 operation, maintaining uninterrupted operational coverage is essential.

• Shift Handoff: Analysts are expected to complete a face-to-face handoff with the incoming analyst before concluding their shift. The handoff should include active incidents, outstanding issues, system conditions, service matters, and other information necessary to maintain continuity of operations.
• Meal and Rest Periods: SOC coverage must be maintained at all times. Meal and rest periods are coordinated based on operational requirements and staffing coverage. The standard schedule includes two 15-minute rest periods and one 30-minute unpaid meal period, administered in accordance with applicable company policy and legal requirements.
• Schedule Flexibility: Due to the 24/7 nature of the operation, occasional schedule flexibility may be required to support staffing needs, including coverage for absences, approved time off, weekends, holidays, or other operational requirements.

Key Responsibilities

• Monitor intrusion alarm systems and promptly investigate alarm activations.
• Utilize video surveillance systems to verify alarms, assess conditions, and support appropriate response.
• Notify law enforcement, emergency responders, Security leadership, store personnel, and other stakeholders when appropriate.
• Administer alarm access codes and assist store teams with code changes, remote arming, and related alarm-system support.
• Identify recurring and false alarm conditions, document findings, and initiate corrective action or service requests as appropriate.
• Establish and monitor Special Attention locations involving heightened security concerns, including damaged doors, broken gates, boarded windows, or other vulnerabilities requiring increased monitoring.
• Conduct incident-based video review and preserve, export, and distribute video evidence to authorized stakeholders in accordance with established procedures.
• Review intrusion alarm activity and reports and coordinate with stores to identify system or operational issues.
• Coordinate service requests for CCTV, intrusion alarm, access control, and EAS systems.
• Support access-control administration, including credential management and authorized visitor entries.
• Monitor physical security systems and escalate outages, failures, or significant security conditions.
• Provide timely escalation during major incidents and prepare clear, concise communications for Security leadership and business partners.
• Accurately document security events, actions taken, notifications, and incident outcomes.
• Maintain operational reports and metrics relating to alarm activity, incidents, security systems, and SOC operations.
• Communicate effectively through email, telephone, security platforms, and approved business applications.
• Work independently and exercise sound judgment during periods of limited direct supervision.
• Follow established SOC procedures, escalation protocols, confidentiality requirements, and security standards.

Qualifications

Preferred Experience

• Previous Security Operations Center, command center, alarm monitoring, dispatch, Loss Prevention, or similar physical-security experience preferred.
• Alarm monitoring and incident response experience preferred.
• Experience operating or administering physical security technologies, including CCTV/video management, intrusion alarm, and access-control systems.
• Experience with Genetec Security Center and C•CURE 9000 is a plus.
• Experience coordinating security equipment service, troubleshooting, or vendor support is a plus.

Knowledge, Skills & Abilities

• Strong technical aptitude and the ability to operate multiple security and communication systems simultaneously.
• Ability to effectively monitor security cameras, intrusion alarms, access-control systems, telephones, and emergency communication platforms.
• Working knowledge of common Information Technology terminology and concepts.
• Strong written and verbal communication skills.
• Ability to clearly document incidents and communicate critical information during urgent or rapidly developing situations.
• Strong attention to detail with the ability to prioritize multiple events, alarms, and requests.
• Ability to maintain confidentiality when handling sensitive security, investigative, employee, and business information.
• Ability to remain calm, professional, and organized during emergencies and high-volume periods.
• Proficiency in Microsoft Office applications, particularly Outlook, Word, and Excel.
• Ability to work independently with limited direct supervision.
• Strong reliability, punctuality, and dependability are essential due to the continuous 24/7 nature of the operation.
• Must be flexible and able to adapt to changing priorities and operational conditions.

Attendance & Schedule Expectations

 

Consistent and reliable attendance is an essential requirement of this position due to the continuous operational responsibilities of the SOC.

 

Employees are expected to report to work on time, remain on duty through the required shift handoff, and maintain operational coverage consistent with established SOC procedures.

 

The position may occasionally require flexibility to support staffing needs, approved absences, holidays, weekends, or other operational requirements.

 

At Foot Locker, we value innovation, authenticity, and integrity in all that we do.  To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments.  To ensure a smooth and secure experience, please review the following guidelines:

• Cameras must be on for all virtual interviews.
• AI tools are strictly prohibited during interviews or assessments.

We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.

Benefits

Compensation

 

Salary Range: $23 per hour

 

This range represents the anticipated minimum and maximum base compensation for the position. Actual compensation will be determined based on relevant experience, education, knowledge, skills, internal equity, and applicable market considerations.

 

Benefits

 

Eligible employees may have access to benefits including:

 

• Medical, dental, and vision coverage
• 401(k) and Roth 401(k) retirement plans
• Paid Time Off (PTO)
• Paid parental leave
• Employee discount
• Flexible Spending Account (FSA)
• Life insurance
• Tuition reimbursement for eligible courses
• Live Well, Work Well health initiatives
• Employee Assistance Program (EAP)
• Professional development assistance