Guest Relations Nutrition Specialist
Ella Hotels and Resorts
·- Location
- Rhodes, Southern Aegean, Greece · published
- Type
- Full-time
- Source
- Workable
Description
‘Ella’ means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living.
In order to support our rapid growth we are seeking to hire a Guest Relations Nutrition Specialist for the season 2027.
This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!
Position Summary
- Serve as the primary contact for guests with food allergies, intolerances, medical dietary requirements, and special nutritional needs.
- Meet with guests upon arrival when required to discuss dietary restrictions and create personalized dining plans.
- Coordinate closely with Chefs, Restaurant Managers, Guest Relations, and Food & Beverage teams to ensure dietary requirements are properly understood and implemented.
- Maintain accurate records of guest dietary requests and communicate them effectively across all relevant departments.
- Monitor guest satisfaction regarding dietary accommodations and proactively address concerns.
- Conduct follow-up meetings and communications with guests throughout their stay to ensure expectations are met.
- Advise operational teams on allergen management and dietary best practices.
- Support menu review processes to identify allergens and ensure accurate nutritional and dietary information is available.
- Assist in developing procedures and training programs relating to food allergies, intolerances, and special nutrition requirements.
- Handle dietary-related guest complaints professionally and implement effective service recovery solutions.
- Support the hotel's commitment to guest wellbeing, safety, and personalized hospitality.
- Ensure compliance with food safety regulations, allergen management procedures, and company standards.
- Collaborate with Quality and Food Safety teams regarding dietary risk management and guest protection initiatives.