SBU OMD Customer Engagement Applications Engineer

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The Semiconductor Products and Customers (Semi PC) business unit designs, builds and sells KLA’s product portfolio to help chip manufacturers meet high-quality standards for technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and analytics systems detect and monitor defects across logic and memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing, including etch and deposition, component inspection, and imaging and analytics. The Customer Engagement (CE) division is a field-based group of technical experts who partner closely with customers to provide a comprehensive portfolio of KLA products that support yield improvement from R&D through high-volume production. The team helps align KLA’s solutions with customer needs, supports product performance, identifies new opportunities and gathers insights to guide future innovation—all while maintaining a high level of customer satisfaction.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

• Provide technical application support for the development, qualification, and deployment of KLA products within semiconductor customer fabrication facilities
• Collaborate closely with cross-functional organizations including Engineering, Sales, Marketing, Service, and Customer Engineering teams to drive successful product adoption and value realization.
• Serve as the primary escalation point for complex technical issues, leading and coordinating remote and onsite troubleshooting efforts with Field Service Engineers and product experts.
• Design and execute experiments to characterize tool and subsystem performance, analyze results, and develop application recipes, best-known methods (BKMs), and performance optimization strategies.
• Develop and demonstrate innovative application solutions that address customer process challenges, improve yield, and maximize the value of KLA's metrology portfolio.
• Deliver technical training, application guidance, and consultative support to customers, enabling successful implementation and sustained use of KLA products.
• Analyze customer process data, identify high-value manufacturing challenges, and work directly with customer engineering and lithography teams to develop corrective actions and performance improvement solutions.

Minimum Qualifications

• MS or above degrees in Engineering, Physics, Material Science or Electronics.
• Engineering skill Define objectives and goals of experiments
• Design test sequence and procedure, Collect experimental data and analyze data
• Diagnosis root cause and form best known method with technical insights
• Good communication & collaboration skill
• Provide technical training
• Present value propositions
• Work with internal & external colleagues
• Strong written and verbal communication skills

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.