Director of Rooms

Description

Director of Rooms

We are seeking a dynamic and experienced Director of Rooms to lead the overall planning, organizing, and coordinating of the Rooms Division consisting of the Front Office, Concierge, Guest Recognition, Housekeeping, Valet parking, and to provide leadership and direction whilst maximizing revenue opportunities and maintaining guest satisfaction levels to the standard of the hotel and of the company at all times. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.  Exempt managers must customarily and regularly direct the work of at least three full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time, and job duties must also involve the use of discretion and independent judgment more than 50 percent of the time.  

Key Responsibilities:

? Approaches all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. 

? Maintains regular attendance in compliance with Avion Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel. 

? Maintains high standards of personal appearance and grooming, which include compliance with Avion Hospitality dress code and wearing name tag when working (per brand standards).

? Complies at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. 

? Maintains a warm and friendly demeanor at all times. 

? Responsible for the proper, efficient, and profitable functioning of the Front Office 

? Maximizes room revenue and occupancy by effectively controlling rates and availability 

? Clarifies duties and responsibilities of Front Office personnel and ensures that workflows are in a logical and good order 

? Ensures proper staffing at all times 

? Ensures that Legendary Quality Standards, policies, and rules are properly understood and followed through 

? Prepares annual departmental operating budgets as well as capital expenditure and manpower budgets 

? Control and analyze departmental costs to ensure performance is within budget 

? Performs all aspects of personnel and training functions, including hiring, performance appraisals, counseling, coaching, training, disciplinary action, etc. 

? Ensures and maintains a very high standard of personal hygiene, behavior, and grooming standards of staff 

? Attends daily morning briefings and any other Management meetings as scheduled 

? Analyze rate discrepancy reports to ensure room revenue control 

? Handles all guest complaints and comments relating to the department tactfully 

? Participates in required M.O.D. program as scheduled. 

? Develop a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement. 

? Ensure all end-of-the-month report dates are met, i.e., Central Reservations, Market Segment, 

? AAdvantage, Travel Agent check registers, etc. 

? Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments. 

? Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc. 

? Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis and simple programming. 

? Monitor proper operation of the P.B.X. console and ensure that employees maintain Avion 

Hospitality S.O.P.'s in its use. 

? Monitors the reservations process, ensuring that Avion Hospitality courtesy and upselling 

techniques are maintained. 

? Greet and welcome all guests approaching the Front Desk by Avion Hospitality S.O.P.'s. 

? Ensure implementation of all Avion Hospitality policies and house rules. 

? Coordinate all aspects of the ongoing implementation of the Avion Hospitality service philosophy. 

? Ensure correct and accurate cash handling at the Front Desk. 

? Attend monthly all-employee team meetings and any other functions required by management. 

? Attend weekly staff meetings and provide training on a rotational basis using steps to practical 

training according to Avion Hospitality standards. 

? Obtain all necessary information when taking room reservations. 

? Follow and enforce all Avion Hospitality hotel credit policies. 

? Ensure employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, 

and other employees. 

? Focus the Guest Services Department on their role in contributing to the guest service scores. 

? Monitor all V.I.P.s, special guests, and requests. 

? Maintains required parts of all front office and stationery supplies. 

? Reviews daily Front Office work and activity reports generated by Night Audit. 

? Review the Front Office logbook and Guest Request log daily. 

? Be familiar with all corporate-sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. 

programs, and the standards and procedures for each. 

? Conduct meetings according to Avion Hospitality standards as required by management. 

? Other duties as required. 

Join our vibrant team where innovation, growth, and guest satisfaction are at the core of our success. We offer a collaborative work environment, opportunities for professional development, and a commitment to excellence in hospitality.

Requirements

Skills and Qualifications:

- Proven experience in hospitality management, preferably as a Director of Rooms or similar role

- Strong leadership and team management skills

- Excellent communication and interpersonal abilities

- Ability to analyze data and develop strategic plans

- Knowledge of hotel management software and reservation systems

- Exceptional problem-solving and conflict resolution skills

- High level of professionalism and attention to detail

- Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred