Guest Service Manager

GUEST SERVICE MANAGER

Luxury Island Resort • Seychelles • USD $3,500 gross per month + Quarterly Bonus

 

ABOUT THE ROLE

We are searching for a Guest Service Manager for a luxury island resort in the Seychelles. This is a pre-opening opportunity for a polished and proactive hospitality leader to help establish and shape the guest experience operation from the ground up. The role oversees the guest relations, island guide, boutique, and night teams and is central to delivering exceptional, personalized service to a discerning international clientele.

 

WHAT YOU'LL DO

• Lead and oversee all Front Office guest-facing operations, including guest relations, night shift, boutique, and island guide teams
• Set and uphold service standards across all guest touchpoints, ensuring expectations are consistently exceeded
• Handle guest feedback and complaints with professionalism and a commitment to full resolution
• Liaise closely with Housekeeping, Engineering, and other departments to ensure seamless villa readiness and guest arrivals
• Oversee reservations input, occupancy forecasting, and reporting in coordination with sales and the PMS system
• Manage Front Office cash handling, accounting functions, and departmental budget adherence
• Coordinate helicopter and boat transfers, VIP arrivals, and all special guest arrangements
• Develop, train, and inspire the team, conducting regular briefings, appraisals, and performance reviews
• Contribute to SOP development and continuous improvement of operational standards throughout pre-opening and beyond

 

WHAT YOU BRING

• Minimum 5 years of experience managing a Front Office and Butler team in a luxury resort environment
• Pre-opening experience is essential
• Fluent in English plus at least 2 additional languages such as French, German, Italian, Russian, or Arabic
• Proficient in a Property Management System (PMS) such as Opera, Cloudbeds, Mews, or equivalent
• Strong interpersonal skills with the ability to engage naturally and confidently with high-profile international guests
• Adaptable, detail-oriented, and comfortable with island life and remote destination environments
• Bachelor's degree in Hospitality Management, Business Administration, or a related field

 

WHAT'S OFFERED

• USD $3,500 gross per month
• USD $1,000 quarterly performance bonus
• Opportunity to be part of a luxury pre-opening team in the Seychelles