Referral Engagement Specialist

Description

A Little About Us:

Potomac Community Services has been serving individuals with mental health needs in person and in community for more than 25 years! Literally meeting people where they are and working alongside them, has developed our passion for true, client led community work helping people achieve their goals and achieve sustainable independence.

About the Job:

Let's start by saying we want to hear from you! Below is an accurate description of the job for hire but with limited space, it isn't exhaustive. If you have questions about other considerations, please don't hesitate to contact us!

The Referral Engagement Specialist (RES) is responsible for processing client referrals, ensuring eligibility for services, and providing detailed information about programs and referral processes. This position plays an essential role in building, strengthening, and sustaining referral relationships by serving as a trusted point of contact for clients, community partners, and stakeholders. Through timely communication, responsive follow-up, and a strong understanding of PCS programs, the RES helps create a smooth and supportive referral experience that connects individuals to the services they need. The Referral Engagement Specialist assists in increasing the visibility and impact of all Potomac Community Services (PCS) programs and works in partnership with the Community Engagement Manager to forge, nurture, and maintain relationships; share our message externally with clients and community stakeholders; identify lessons learned to continually improve PCS programs; and promote awareness and brand image.

This position is a blend of office and community work! If you are looking forward to making a significant and positive change in our community, then this is for you!

Our Commitment to Diversity:

At Potomac Community Services, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the Potomac Community Services mission of influencing generations. Individuals seeking career opportunities at Potomac Community Services are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

Our Commitment to Staff Development:

• 12-week comprehensive mentor-based training period
• Ongoing, scheduled supervisor and clinical support/ feedback sessions
• Internal job growth opportunities in leadership and diverse programming
• Both annual in-service and paid outside training opportunities
• Tuition re-imbursement and intern opportunities for related degrees

Our Intentional Culture:

• Core value focused team
• Genuinely strength-based approach (both with clients and staff)
• Fun and positive team energy through shared collaboration and activities
• Commitment to authentic opportunities for individual success
• Long term, big picture career interest in staff growth
• Outcome focused approach in helping others
• Compassionate dedication to team health and resilience

Salary: Depends on experience + education

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Perks:

• Casual Dress Code (company provides shirts/uniform)
• Silt (our company cafe) discount: 10%

Job Type: 

• Full-time: 40-hour workweeks

Schedule:

• 8:00 am – 4:30 pm willing to work Evenings/Weekends as assigned by supervisor

Ability to commute/relocate:

• Hagerstown, MD 21740: Reliably commute or planning to relocate before starting work (Required)

Work Location:

• Hagerstown, MD 21740 / In person / and routinely traveling to other counties or locations within Allegany, Carroll, Frederick and Washington Counties.

Requirements

Education and Experience:

• Bachelor’s degree in related field preferred but not required

• May substitute additional experience for education or additional education for experience.

Knowledge, Skills and Abilities:

• Ability to work independently and collaboratively with co-workers.

• Ability to assess needs and concerns while adapting accordingly and reporting pertinent details to direct supervisor.

• Is professional with excellent interpersonal skills and excellent communication skills, both written and verbal.

• Is willing to work schedule according to the needs of the agency.

• Strives for excellence and is eager to obtain knowledge about the job and community resources.

• Ability to receive constructive feedback.

• Has technical aptitude for utilizing computers, software (Shared Village, Paylocity), phone applications and online resources.

• Possesses a valid driver’s license and auto insurance with dependable means of transportation. Maintaining a safe driving record and self-awareness for safety purposes.

• Demonstrates critical thinking and problem-solving when prioritizing the weekly schedule.