Trust Senior Associate (TSA)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Trust Senior Associate (TSA), Private Bank, ML -

The Trust Senior Associate (TSA) is a specialist role that has primary responsibility for assisting multiple Trust Officers in all phases of trust account/relationship servicing, fulfillment and/or administration. TSAs are trust product experts who act as an additional point of contact for clients, Merrill Financial Advisors and/or as a backup for client-facing Trust Officers.

The TSA will coordinate the internal delivery of trust services through the appropriate channels within the Fiduciary Services and/or Trust Operations groups.

• In addition to the ability to deliver generalist support, and as part of the Client Team, actively support Senior Trust Officers and Trust Officers to meet clients’ trust needs and expectations
• Serve as an additional point of contact to clients, Merrill Financial Advisors and/or as backup for Trust Officers
• Initiate and monitor client onboarding including account opening and asset transfer; handle client inquiries related to the on-boarding process; KYC refresh and ongoing requests, digital engagement, and fulfillment
• Responsible for:
  • Complex party maintenance
  • Administrative Review (IM&T)
  • Transaction Processing and Management
  • Money Movement (Trust)
  • Specialized Fiduciary Transactions
  • Discretionary Action matters
  • UPIA, Equitable Adjustments and 65 Day Elections
  • Account Pay Service Provider
  • Generation Skipping Tax – Processing
  • Asset Transfer - complex
  • Administrative duties as required
  • Support initial review of IPS process
• Perform servicing, fulfillment and account maintenance activities, which are primarily trust/fiduciary. Leverage experience and deep expertise, especially with the most complex administrative trust needs to manage and/or execute client transactions 
• Proactively identify deepening opportunities while performing existing responsibilities and engaging in meaningful interactions
• Coordinate with Client Teams and partners to deliver an integrated service to the client and identify and resolve issues in an effective and timely manner
• Participate in Client Management Process (CMP) activities including supporting delivering a branded client experience and meaningful interactions
• Ensure adherence to all internal policies and compliance to legal and regulatory requirements

Qualifications:

•  1-3 years of experience with a financial institution focusing on high-net-worth client service preferred
• Ability to successfully complete assessment of critical skills
• BS/BA degree in Business, Finance, Economics or Law desired

Skills:

• Active Listening
• Adaptability
• Attention to Detail
• Emotional Intelligence
• Prioritization
• Collaboration
• Critical Thinking
• Decision Making
• Oral Communications
• Written Communications
• Drives Engagement
• Innovative Thinking
• Mentoring
• Networking
• Problem Solving

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

For internal employees: participation in a work from home posture does not make you eligible to post.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CO - Denver - 370 17TH ST - REPUBLIC PLAZA (CO1004), US - WA - Seattle - 401 Union St - Rainier Square (WA1510)

Pay and benefits information

Pay range

$31.25 - $44.33 hourly pay, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.