- Location
- Florence, Italy
- Type
- Full-time
- Closing date
- Today
- Source
- Workday
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.About the role
Four Seasons Hotel Firenze is looking for an enthusiastic, service-driven Bell Attendant to join our Guest Services team and help create unforgettable moments through genuine hospitality, attention to detail, and personalized service.
What you will do
- Welcome guests with professionalism, warmth, and confidence from arrival to departure
- Assist with luggage handling, room escorts, and departure arrangements
- Provide recommendations and insider tips on Florence's attractions, restaurants, and local experiences
- Respond to guest requests promptly and accommodating special needs whenever possible
- Support guests with information about hotel services, events, facilities, and operating hours
- Greet all guests throughout the lobby and proactively offering assistance
- Deliver luxury touches, including shoeshine services
- Perform valet parking duties
- Maintain a clean and organized luggage storage area
- Collaborate closely with the Front Desk, Concierge, and Door Staff teams, stepping in wherever support is needed
What you bring
- Previous experience in hospitality or a luxury environment is a plus
- A genuine passion for guest service and creating memorable experiences
- Excellent communication and interpersonal skills
- A positive, proactive, and can-do attitude
- Fluent Italian and English (spoken and written)
- Valid driving licence required
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Employee Meals
Schedule & Hours:
This is a full-time opportunity requiring flexibility to work across rotating shifts, including days, nights, weekends, and public holidays. Applicants must have valid legal authorization to work in Italy at the time of application.
The position is at the D1 Level of the Tourism Collective Labor Agreement (CCNL), with a starting gross annual salary aligned with the contract’s minimum standards and opportunities for growth based on experience.
