Program Co-Ordinator

National Accounts Programme Coordinator

We are looking for a National Accounts Programme Coordinator to support the delivery of national customer programmes across the UK. Working closely with Account Managers, Programme Managers, and operational teams, you will help ensure excellent customer service, successful programme delivery, and achievement of customer KPIs and SLAs.
 

What you'll do:
 

• Coordinate and deploy national customer programmes and projects
• Work closely with Account Managers and operational teams to meet customer requirements
• Maintain accurate records across business systems and customer platforms
• Produce reports and communicate programme progress to stakeholders
• Coordinate resources and scheduling to support service delivery and installations
• Escalate and resolve service or installation issues as required
• Support customer-specific Health & Safety compliance activities
• Monitor performance and identify opportunities for service improvement
 

What we're looking for:
 

Must-Have:
• Excellent communication and organisational skills
• Strong customer service focus with a track record of delivering results
• Ability to work independently and collaboratively
• Strong planning and numerical skills
• Proficiency with Microsoft Office applications
 

Nice-to-Have:
• Knowledge of CCTV, Access Control, Network/IP, or Fire Safety solutions
• Experience using programme planning tools and customer portals
• Experience with CBS, SMS, JDE, MAS, or SAI systems
• A-Level education (or equivalent)

What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  o Pension plan (up to 7% employer match)
  o Life assurance
  o Employee assistance program
  o Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
 

About Johnson Controls
 

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.