Patient Support Technician

The City of Sioux Falls Health Department is seeking a part- time Patient Support Technician to assist access to dental care in a community health setting. This role plays an important part in creating a welcoming, supportive environment for patients and ensuring clinic operations run smoothly. Responsibilities include scheduling, confirming, and registering patients for dental appointments both in person and by phone; answering general questions and assisting patients as they navigate clinic services. The Patient Support Technician works closely with the clinical team, maintains accurate patient dental records, and supports coordination of care across clinic locations. This position also assists with routine administrative processes, documentation within the electronic medical record system, and day-to-day needs to help reduce barriers to care for the community. 

Qualified candidates will have experience with customer service duties at the front desk in a health clinic environment and familiarity with an EMR system.

• Ability to prioritize multiple duties according to patient needs.

• Oral and written communication skills. 

• Ability to establish and maintain effective working relationships.

• Accuracy and organizational skills.

• Strong telephone and interpersonal skills.

• Knowledge of medical or dental terminology.

• Knowledge of third-party insurance coverage.

• Knowledge and experience with Microsoft Office products.

• Ability to learn and navigate specialized software programs.

• Ability to educate and counsel patients regarding available health care programs.

• Ability to maintain confidentiality.