AVP, HNW Operations (Agency & Broker)

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Role Summary

Reporting to the Chief Operations Officer, this role is responsible for leading underwriting-based operational support for the High Net Worth (HNW) business across Agency and Local Broker channels. The role provides specialized support for complex and high-value insurance applications, including large premium, high sum assured, keyman insurance, trust insurance and premium financing cases.

Working closely with distribution partners, Underwriting, Compliance and Operations teams, this role enhances the end-to-end HNW operating model through effective pre-underwriting assessment, risk management, channel support and capability development. The role also plays a key part in improving service excellence, operational efficiency and ease of doing business for HNW clients and distribution partners.

Job Responsibilities

a) HNW Case (incl. complex case) Assessment and Underwriting Support

• Provide specialized pre-underwriting assessment and operational support for complex High Net Worth cases across Agency and Local Broker channels.
• Review and assess large premium, high sum assured, keyman insurance, trust insurance and premium financing applications to support sound risk selection and underwriting decisions (incl. re underwriting assessment on the cases referred from Policy Servicing and Claims).
• Ensure appropriate review of client information, financial evidence, ownership structures, insurable interest, source of wealth and customer due diligence requirements.
• Partner closely with underwriting and reinsurance teams to facilitate timely decision-making and effective management of complex cases.  

b) Distribution Partner Support and Relationship Management

• Serve as a trusted operational advisor to Agency and Local Broker partners on complex HNW submissions and underwriting requirements.
• Provide guidance on case preparation, submission requirements, underwriting considerations and reinsurance arrangements to facilitate successful case outcomes.
• Support distribution partners in managing client expectations and navigating complex operational requirements.

c) Training and Capability Development

• Drive underwriting-focused training and knowledge-sharing initiatives for Agency and Local Broker channels.
• Develop and deliver practical case studies, best practice sharing and capability-building programmes to enhance submission quality and frontline effectiveness.
• Promote greater understanding of HNW underwriting and operational requirements across distribution channels.

d) Operational Excellence and Governance

• Lead initiatives to streamline processes, strengthen governance controls and improve service delivery for HNW business.
• Identify opportunities to enhance turnaround time, operational efficiency and client experience while maintaining appropriate risk controls.
• Support the continuous evolution of HNW operational capabilities and service models.

e) Performance and Risk Management

• Monitor key operational and risk indicators relating to case quality, turnaround time, escalations and service delivery.
• Provide insights and recommendations to management to support informed decision-making and continuous improvement.
• Ensure compliance with regulatory, compliance and operational risk management requirements.

Job Requirements

• University degree in Business Administration, Finance, Insurance or related disciplines.
• Minimum 10 years of relevant experience in insurance operations, underwriting, case management or High Net Worth business.
• Extensive experience managing High Net Worth, Jumbo, MCI and MCV business across Agency and Broker channels.
• Strong knowledge of life insurance underwriting, financial underwriting, anti-money laundering requirements, customer due diligence, source of wealth assessment and insurance regulations.
• Proven experience in handling complex insurance structures, including trust insurance, keyman insurance and premium financing arrangements.
• Strong leadership capability with experience managing and developing teams.
• Excellent stakeholder management and relationship-building skills with the ability to work effectively across business functions and distribution channels.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication and presentation skills in English and Chinese. Proficiency in Mandarin is preferred.
• Professional insurance qualifications such as FLMI or equivalent would be an advantage.

We offer 5-day work, attractive salary, MPF, group life and group medical insurance, and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resumes will be kept for a period of 24 months after completion of the recruitment process. All information will be held in strict confidence and used solely for recruitment purposes.

Job Category:

Customer Service / Operations

Posting End Date:

06/08/2026