Lead Account Technical Strategist

When Citrix pioneered remote access, we believed people should be able to securely work from anywhere in any way they needed. Three decades later, that’s more true than ever. It’s what drives us to create technology that transcends the constraints of time, place, infrastructure, networks, and devices. And it’s the reason organizations around the world trust us to keep their apps available, their data safe, and their people productive – wherever and whenever work happens. 

Citrix’s advanced virtualization, networking, endpoint, and security solutions have been integral to our customers' strategic goals for over 30 years and have helped define what’s possible in a dynamic, Zero Trust world. Over that time, we’ve continued to develop industry-leading solutions like Citrix DaaS, Citrix Cloud, NetScaler, Unicon, Secure Private Access (SPA), Enterprise Browser, Endpoint Management (MDM/MAM), XenServer, uberAgent, and more.  

About the Role: 

The Account Technical Strategist is a vital resource for customers, partners, and fellow team members working together to solve business problems for Enterprise, ISV, and Application Service Provider customers. They use their extensive experience with virtualization, networking, and security technologies to develop comprehensive strategies that deliver value for our customers.  

As an Account Technical Strategist on the North American Enterprise Markets team, you will drive value creation for our customers by identifying which critical features of our solutions help support their business today and which additional solutions of ours can help them achieve their goals tomorrow. This includes identifying new solutions that add value to customers you support, building new relationships within those customers, and aligning the long-term goals of your customers with those of Citrix. 

What You Will Do: 

• Develop strategic partnerships and relationships with your customers’ technical stakeholders, key decision makers, and executives 

• Identify critical revenue-generating use cases our solutions support for our customers 

• Define a customer success roadmap that strengthens critical customer use cases and increases adoption of our solutions 

• Coordinate cross-functional teams and resources to ensure customer success goals are met 

• Describe the value our solutions provided at both a business and technical level in an easily understandable way 

• Overcome technical or business objections while moving a sales cycle forward 

• Assess how Citrix and/or NetScaler solutions can meet customers’ business priorities 

• Establish and maintain a regular cadence of meetings with your customers  

• Be a trusted primary point of contact for customer stability and technical support concerns 

• Deliver product demonstrations and technical presentations remotely or on-site 

• Design and build multi-product proof of concept solutions for customer evaluations 

• Provide thought leadership on the latest industry trends and insights 

• Maintain a comprehensive understanding of competitive solutions and offerings 

• Contribute to the broader teams’ value creation and technical mindshare 

What You Will Bring: 

• 6+ years of presales, sales engineer, solution engineer, field CTO, or professional services experience 

• 6+ years supporting, designing, or delivering enterprise technology solutions 

• Recent experience with both Citrix Platform and NetScaler Platform technologies 

• Comprehensive knowledge of business value drivers for critical technology purchases 

• Ability to adapt technical presentations to audiences with varying levels of technical expertise (e.g. IT administrators, directors, business stakeholders, and executives) 

• Analytical and negotiation skills, particularly at the C-level 

• Excellent written and verbal communication skills 

• Ability to travel at least 60% of the time to customer sites, corporate offices, and events 

What Will Help You Standout: 

• Experience working with service providers, ISVs, and channel partners 

• Bachelor’s Degree in Computer Science (or related field) or relevant work experience 

• Proven record of success in driving customer adoption of technical solutions with Enterprise sales teams 

• Experience with multi-tenant, Zero Trust, identity access management (IAM), web proxy, role-based access control (RBAC), virtual desktops (e.g. VDI, DaaS), virtual applications, server virtualization, web applications, networking, enterprise browser, remote access, think clients, endpoint management (e.g. MDM, MAM), web application firewall (WAF), and/or observability solutions 

• Experience with Microsoft Azure, Amazon Web Services, and Google Cloud Platform