Billing Dispute Coordinator

Entity:

Finance

Job Family Group:

Business Support Group

Job Description:

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner. 

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Team and advance your career as a
 

Billing Dispute Coordinator

In this role You will:

• Develop a deep understanding of the various types of Lubricants billing processes within various customer channels of trade, specialized customer requirements, and other sales and marketing offers
• Maintain close contact with the customers to assess their requirements and handle the entire customer experience, including but not limited to: customer master information and detailed customer profiles, pricing/quote inquiries, dispute resolution, product information requests, invoicing, material returns and resolution of customer complaints
• Serve as customer advocate by understanding customer requirements and expectations, and acts as liaison between the customer and business representatives including: credit, marketing, supply chain, technical support, product management and sales
• Interface with various Lubricants functions such as Sales, AR, Customer Support, Supply Chain, Pricing, Finance and Tax to gather information to ensure transactional accuracy
• Interact with internal customers in a professional, friendly and efficient manner and to quickly escalate concerns about meeting service levels or deadlines
• Support and drive complicated price / invoice related queries and complaints
• Manage escalations related to invoice discrepancies
• Apply Root Cause Investigation methodology for all billing errors to drive continuous improvement
• Work closely with the Accounts Receivable team to ensure that billing defects are resolved in a timely manner that results in prompt collections ability
• Responsible for the maintanance of the Dispute Report, ensure that data is accurately entered and maintained, minimising errors and resultant financial losses
• Provide accurate information to both business customers and support teams through the correct use of all information technology systems
• Develop and maintain a professional working relationship with internal and external stakeholders
• Work closely with the Order Fulfillment team to assist in Order to Cash work flow
• Display flexibility and adaptability to work with and assist other teams within the organisation
• Provide process efficiency and quality service based on the relevant SOPs and Job Aids

What You will need to be successful:

• Proficiency in English language
• Minimum 3 years of Billing Support or Back Office Customer Service experience
• High level of Lubricants Billing process knowledge     
• High level of SAP and Salesforce proficiency
• High degree of end to end O2C process understanding
• Experience using MS Office applications
• Process Automation/Scripting experience is an advantage
• Experience leading or a desire to lead people as a future role

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Hybrid working arrangement aligned with team arrangements and business needs
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Travel Requirement

Some travel may be required with this role, this is negotiable

Relocation Assistance:

Relocation may be negotiable for this role

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Value Proposition, Digital Fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.