Senior Analyst, Customer Insights & Analytics

What You’ll Do

As a Senior Analyst, Customer Insights & Analytics, you’ll transform data into actionable insights that shape customer strategy and drive business growth. You’ll work on high-impact projects, collaborate with cross-functional teams, and leverage advanced analytics to improve customer engagement and loyalty. We value team members who take ownership of their work and deliver with precision. Success in this role means delivering actionable insights that improve customer retention and loyalty program performance.

• Analyze customer and financial data to uncover trends and opportunities.

• Deliver performance analytics and insights for strategic initiatives, including loyalty programs.

• Create compelling reports and visualizations that influence decision-making across the organization.

• Apply statistical techniques (e.g., hypothesis testing, clustering, segmentation) to enhance insights.

• Partner with data teams to improve data infrastructure and reporting capabilities.

• Support cross-functional teams with analytics expertise and storytelling.

What You Bring

• Bachelor’s degree in a quantitative field (e.g., Statistics, Economics, Mathematics).

• 3+ years of experience in data analytics.

• Retail or banking industry experience is an asset.

• Strong data skills: SQL, Python, SAS (certification is a plus).

• Expertise data visualization and experience with BI tools.

• Experience with big data technologies (Hadoop) and familiarity with cloud platforms (Azure preferred)

• Ability to translate complex data into clear, actionable insights.

• Knowledge of statistical modeling and customer analytics techniques.

• Excellent communication and collaboration skills.

• Strong attention to detail and commitment to accuracy in all analyses.

• Proactive ownership of projects and ability to see tasks through to completion.

• Passion for data, technology, and continuous improvement.

• Comfort with emerging technologies and enthusiasm for AI-driven solutions.

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.