Customer Experience Coordinator

Description

The Technology Group is seeking a friendly, organized, and customer-focused Customer Experience Coordinator to support our Salt Lake City office. This position serves as the first point of contact for customers, vendors, and visitors while helping create a professional, welcoming, and safety-conscious customer experience. 

Position Overview

The primary focus of this role is front desk support, retail sales, showroom appearance, inventory stocking, and helping maintain a clean and safe customer-facing work environment. The position also provides backup support to the sales and service teams as needed. 

Key Responsibilities

• Greet and assist customers, vendors, and visitors in a professional and friendly manner. 
• Answer and direct incoming calls and customer inquiries. 
• Maintain a clean, organized, professional, and safe reception area and showroom. 
• Assist customers with retail product purchases and sales transactions. 
• Stock, organize, clean, and replenish retail inventory and showroom displays. 
• Monitor inventory levels and communicate restocking needs. 
• Follow safe work practices and promptly report safety concerns, hazards, or maintenance needs. 
• Support the sales team by converting approved quotes into sales orders when needed. 
• Process customer orders and update CRM and business systems as needed. 
• Assist the Service Center with customer repair check-in and intake when needed. 
• Support other office, sales, and operational tasks as assigned. 

Required Qualifications

• High school diploma or equivalent required. 
• Minimum of two years of experience in customer service, retail sales, reception, or office support. 
• Strong verbal and written communication skills. 
• Professional, friendly, and customer-focused demeanor. 
• Excellent organizational and multitasking skills. 
• Proficiency with Microsoft Office, including Outlook, Word, and Excel. 
• Strong attention to detail and problem-solving ability. 
• Dependable, punctual, and able to work independently and as part of a team. 
• Ability to handle sensitive and confidential information with discretion. 
• Commitment to maintaining a clean, organized, and safe work environment. 

Preferred Qualifications

• Experience processing customer orders, sales transactions, or point-of-sale activities. 
• Experience stocking inventory, merchandising displays, or maintaining a retail showroom. 
• Experience using CRM systems, specifically Zoho CRM. 
• Experience using ERP or business management systems, specifically Microsoft Dynamics 365 Business Central. 
• Experience supporting sales, service, or operations teams. 
• Experience in the construction, engineering, surveying, technology, or equipment industries. 
• Additional training or coursework in office administration, business, safety, or customer service. 

Why Join Our Team?

This is a great opportunity to join a growing Technology Group supporting SITECH Intermountain, Monsen Engineering, and Intermountain Technologies. You will play an important role in creating a positive customer experience, supporting retail sales, promoting a clean and safe customer-facing environment, and helping our Salt Lake City office operate smoothly. 

If you enjoy helping customers, staying organized, working safely, and creating a great first impression, we encourage you to apply.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).