Purpose of Job:

The Route Service Manager delivers batteries and provides exceptional customer service to a predetermined route of customers and dealers within their territory.  This role collaborates with dealers to ensure the best mix of batteries on the rack, that battery quality programs are being executed, and builds strong relationships to foster improved dealer retention.

Job Components:

• Deliver batteries and provide service to each dealer on your route in a safe and timely manner.

• Follow all Environmental Health and Safety rules and policies.

• Load and unload trucks safely and maintain an accurate account of all company assets.

• Establish, build, and maintain dealer relationships.

• Keep displays and product clean, full, and rotated per consignment agreements.

• Accountable for managing a dealer account, including but not limited to: sales, consignment, warranties, rotates, cash collection, and invoicing.

• Complete delivery/route transactions and other paperwork on a timely basis.

• Interact professionally with all stakeholders, including team members, managers, and customers.

• Follow / fulfill all driver program requirements, as specified by manager.

• Other duties as assigned

Qualifications:

• High school graduate (or equivalent).

• Able to read, write, and compute basic math.

• Excellent communication skills required.

• Minimum one year of delivery and customer service experience required.

• Working knowledge of electronic inventory management tools is required (tablets, scanners).

• Demonstrates good organizational skills and can prioritize tasks.

• Works with a high degree of accuracy and attention to detail.

• Approaches tasks with a sense of urgency.

• Able to work overtime if requested. Depending on location, the ability to work one or more overnight routes per week may be required.

• Be able to regularly lift and/or move 75 lbs.

• Must have and maintain a valid DOT medical card, state Driver's License, and an acceptable driving record.

Scope Data:

• Works independently with limited supervision.

• Accountable for accurate inventory management of company assets.

• Uses frequent independent judgment when making decisions.

Work Environment:

• Exposed to battery warehouse conditions such as moving equipment, mechanical parts, electricity, fumes or airborne particles, and toxic or caustic chemicals.

• Specific vision abilities include close vision, depth perception and the ability to adjust focus.

• Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects.

• Regularly lift up to 75 lbs. 

• Repetitive lifting.

• Frequent sitting, standing and walking.

• Use of PPE required (steel toe boots, safety glasses, protective gloves, etc).