Service & Repair Supply Planner – Orthopedics

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Procurement

Job Sub Function:

Procurement Business Engagement Leads

Job Category:

Professional

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Palm Beach Gardens, Florida, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Service & Repair Supply Planner – Orthopedics.

Purpose: As a Supply Planner, you will intake Global Service Depot requests and validate them against available inventory and planned replenishment; execute manual allocation logic to distribute repair components globally; resolve repair depot backorders and respond to fulfillment issues flagged by depot stakeholders; coordinate with inventory and logistics teams to ensure timely order fulfillment and track shipments to global depots for on-time delivery; work with transport partners to expedite customs hold resolutions; and create and process depot sales orders in the ERP system to close the fulfillment loop.

You will be responsible for:

• Intake Service Depot Orders and validate them against available inventory and planned replenishment.
• Execute manual allocation logic and distribute repair components to global depots.
• Collaborate with the Service & Repair Replenishment Planner to resolve any Service & Repair depot backorders and respond to fulfillment issues raised by depot stakeholders.
• Coordinate with inventory and logistics teams to ensure timely order fulfillment.
• Track shipments to global depots and monitor on-time delivery and identify exceptions.
• Work with transportation partners to resolve customs holds and expedite international shipments.
• Create and process service depot sales orders and shipments in ERP systems to close fulfillment loop.
• Communicate status updates and escalate supply or fulfillment risks to stakeholders as needed.
• Resolve sales order-to-invoice discrepancies, returns, quality issues, and supplier non-conformances for global service depots, coordinating with S&R Replenishment Planner and depot stakeholders to achieve timely corrective actions.
• Other duties as assigned.

Qualifications/Requirements:

• Bachelor's degree in supply chain, Logistics, Business, Engineering, or related field (or equivalent experience). Prior experience in a regulated environment (i.e. medical device, pharmaceutical) preferred.
• 2–5 years of supply planning, inventory planning, materials management, or procurement experience — preferably supporting service/repair or manufacturing operations.
• Experience working with, managing, and implementing ERP/MRP systems, (SAP, JDE XE, MDS&R) strongly preferred.
• Proficient in Microsoft Office (including Excel, Word, PowerPoint, Outlook, etc.).
• Knowledge of global logistics, customs processes, and international shipping documentation. (XPS knowledge preferred)
• Proven ability to manage supplier interactions and resolve fulfillment issues (back orders, discrepancies, returns).
• Ability to prioritize, meet deadlines, and work across multiple time zones.
• Effective verbal and written communication skills; experience coordinating with global, cross-functional stakeholders.
• Proactive, results-oriented self-starter who takes initiative to solve problems.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation,  external applicants please contact us via https://www.jnj.com/contact-us/careers.  Internal employees contact AskGS to be directed to your accommodation resource.

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Required Skills:

 

 

Preferred Skills:

Analytical Reasoning, Business Behavior, Business Data Analysis, Business Savvy, Category Management Strategy, Communication, Critical Thinking, Data Analysis, E-Procurement, Execution Focus, Financial Competence, Innovation, Negotiation, Process Oriented, Procurement, Procurement Policies, Procurement Systems, Project Support, Purchase Orders, Risk Management, Stakeholder Management, Strategic Thinking, Supplier Collaboration