Clinical Account Manager

Synagen builds specialized AI agents for healthcare and oncology, designed to support complex clinical decisions and workflows with actionable, high-precision outputs. We combine modern AI with clinical expertise to create software that integrates into real provider environments and delivers value in practice.

## Aufgaben

As our Clinical Account Manager, you will own our clinical customer relationships end-to-end: from onboarding and adoption to long-term partnership and growth. You will deeply understand clinical users and ensure our solutions are delivered, adopted, and used in day-to-day practice across hospitals and clinical practices.

This role combines three closely linked responsibilities:

• **Customer Success:** build and run repeatable onboarding, training, and support processes that lead to real usage and long-term adoption in clinical workflows as the core of the role
• **Insights & Project Management:** own and drive the delivery of clinical customer projects, ensure internal execution against external commitments, and translate clinical feedback into actionable insights for product and operations
• **Strategic Growth:** develop existing accounts into long-term partnerships and identify opportunities to expand our footprint within and beyond current deployments

**What** **you** **will do**

**Customer Success**

• Own end-to-end onboarding and delivery for hospitals and clinical practices
• Lead go-live, training, and rollout in real clinical environments
• Serve as the primary operational contact for clinical customers
• Ensure activation, engagement, and continued usage in day-to-day clinical workflows (e.g. tumor boards)
• Identify adoption blockers and drive their resolution with internal teams

**Insights & Project Management**

• Act as the internal driver of clinical projects by pushing priorities, timelines, and decisions across product, data, and medical teams
• Manage project timelines, milestones, risks, and dependencies and escalate early when delivery is at risk
• Take ownership when projects stall and ensure execution despite competing internal priorities
• Collect structured feedback from clinicians and translate it into actionable input for product and operations
• Track and report key customer success metrics such as activation, usage, and retention

**Strategic Growth**

• Build trusted, long-term relationships with clinical partners and key stakeholders
• Identify expansion opportunities within existing accounts (additional departments, sites, or use cases) and drive them together with the leadership team
• Turn successful rollouts into references, case studies, and advocacy that support new partnerships

Regular on-site visits to partner hospitals/practices (Germany/occasionally EU); travel could be a significant part of your work time, depending on rollout phase.

## Qualifikation

• Strong ownership mindset with the ability to push execution internally
• High empathy for clinical users and understanding of hospital and practice realities
• Structured, reliable, and hands-on working style
• Confident communicator who can align technical and non-technical stakeholders
• Commercial instinct for recognizing and developing growth opportunities within accounts
• Comfortable operating in a fast-moving startup environment

**Required** **experience**

• 3+ years experience in clinical operations, healthcare project management, customer success, account management, or similar roles
• Hands-on experience working with hospitals or clinical practices
• Proven ability to drive cross-functional execution and deliver against deadlines
• Experience managing multiple stakeholders and parallel projects
• Fluency in German and English

**Good** **to** **have**

• Experience in digital health or clinical software
• Exposure to oncology workflows or tumor boards
• Experience in account development or expansion in a B2B healthcare context
• Experience working in early-stage startups or scale-ups

**Why** **us?**

• **Real-world impact in oncology:** You help bring AI into everyday clinical practice by enabling successful rollouts, training, and sustained adoption where accuracy and trust matter
• **High ownership across the full customer lifecycle:** You shape how we onboard, support, grow, and scale clinical customers end-to-end — from first kickoff to long-term usage in tumor boards and daily routines
• **Cross-functional influence:** You work at the center of product, data, medical, and customer teams and translate clinical realities into execution, product improvements, and growth
• **Fast learning curve in a small, highly technical team:** Direct access to decision-makers, fast iteration, and measurable outcomes in real hospitals and practices
• **Berlin office with hybrid flexibility** (up to 3 days/week remote)