IT Associate

Description

Are you someone who enjoys solving problems, working with technology, and helping others? As an IT Associate at Alturas Analytics, you’ll play an important role in keeping our team connected, equipped, and ready to work. From setting up computers and managing user accounts to troubleshooting technical issues, you’ll gain hands-on experience with the technology and systems that keep our company running. You’ll work alongside the IT team, build your technical skills, and help support the people behind the science. 

Starting Salary: $52,000, DOE

This is an on-site position in Moscow, Idaho

Why Join Alturas Analytics?

Alturas Analytics, Inc. is a privately owned contract research organization specializing in bioanalytical services for pharmaceutical and biotechnology companies worldwide. Our work supports scientific research that advances the treatment and cure of disease. At Alturas, you'll join a collaborative, supportive team that values quality, encourages professional growth, and takes pride in making a meaningful impact. We're committed to creating an environment where employees feel valued, continue to learn, and have opportunities to grow their careers.

Benefits

• We pay 100% of your premiums for health, dental, and vision insurance and a portion of the premium for dependent coverage
• PTO, paid sick time and paid holidays
• Bonus program based on company-wide goals
• Safe Harbor 401k with an automatic 3% employer contribution with additional 1% match option
• Health Savings Account (HSA) (with company match) and Flexible Spending Account (FSA) options - including Dependent Care
• Life insurance and short- and long-term disability at no cost to you
• Employee Assistance Programs (EAP) focused on mental health
• Voluntary Life, AD&D, Critical Illness and Accident insurance

Perks

• Work-life balance
• Opportunities for continuous learning, professional development and promotion; tuition reimbursement
• Relaxed yet professional environment
• Wellness program including bike/walk to work incentive
• Charitable donation matching and paid time off for volunteering
• Monthly catered lunches, holiday celebrations, unlimited (good) coffee, beverages, snacks and more!

A Day in the Life

Your day might start with setting up a computer for a new employee, making sure their equipment is ready and their accounts are configured. Throughout the day, you could help a coworker troubleshoot a computer or printer issue, prepare equipment for future use, or check that routine backups are running properly. You’ll also help maintain our inventory of computers and accessories, update technical documentation, and assist with system maintenance and upgrades. Whether you’re helping a new team member get started or working behind the scenes to keep our technology running smoothly, you’ll have a hands-on role in supporting the entire company. 

Essential Duties and Tasks

• Deploys new workstations by utilizing imaging technology including executing necessary validation plan execution; maintains system inventory database
• Maintains workstation computer template images and associated documentation
• Provides technical support to all Company personnel and escalates issue as needed
• Manages the backup media including rotating routine backup media, troubleshoots backup issues and escalate to Systems Administrators as needed
• Provisions computer hardware peripherals and maintains hardware spare parts inventory
• Provisions new user accounts, manages user roles/permission and deactivates departing user accounts as requested and approved
• Performs or assists maintenance or upgrade of computer and network systems including hardware, software, peripherals and data archiving, etc.
• Manages printers, troubleshoots printing issues and escalate to external services when needed
• Conducts new employees’ initial IT training and accounts handover and maintains training handout

Additional Duties and Tasks

• May lead server room tour for client audits when needed
• May help review and execute validation test scripts for computerized systems 
• Performs other duties as needed or assigned

Requirements

Education and Experience Requirements

• Associate degree in Computer Science, Management Information System or related fields
• 1-2 years of work experience in systems administration, IT help desk or related fields
• An equivalent combination of education and experience may qualify the appropriate personnel for this position

Skills and Abilities Requirements

• Working knowledge in business track Microsoft Windows and Office products
• Good understanding of user access and permissions in a business environment
• Good understanding of PC hardware, printers, switches, routers, cabling and other network equipment
• Good understanding of 21 CFR Part 11 (skill can be acquired through on the job training)
• Experience in MS server software products desired
• Familiarity with scripting languages, databases and SQL desired
• Previous experience in modern testing laboratory is a plus

Physical Requirements

• Must be able to stand and work at counter heights of 36-40 inches for up to 8 hours per day
• Must be able to alternate sitting and standing for up to 8 hours per day
• Must be able to sit in front of a computer monitor for up to 8 hours per day  

Life on the Palouse

Moscow, Idaho, offers a welcoming college-town atmosphere surrounded by the natural beauty of the Palouse. With walkable streets, local restaurants, live music, and abundant outdoor recreation, the area offers a great balance of community, culture, and outdoor adventure. Nearby Pullman, Washington, provides even more dining and entertainment options. 

Community Involvement

At Alturas, we believe in building a company that supports both professional growth and community well-being. We are proud to support educational programs that inspire the next generation of scientists through activities such as science fairs, classroom outreach, and university-level engagement. We encourage our employees to make a positive impact both in the workplace and in the communities where they live.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.