Director of Health Systems Operations

Who We Are

Agiliti is a leading provider of medical equipment management and service solutions that help healthcare organizations ensure their equipment is available and ready when and where it is needed. Our teams partner with healthcare providers to support patient care through equipment management, clinical engineering and on-site service solutions.

As a Director of Health Systems, you will provide strategic direction, leadership and operational management for 360 business across designated and/or multiple sites. You will lead teams and customer partnerships while driving the financial, operational and service objectives established in the overall business plan.

What's in it for You?

• A highly visible leadership role with responsibility for strategic, operational and financial performance.
• The opportunity to build trusted relationships with hospital administrators, clinicians and other healthcare leaders.
• The ability to lead and develop teams across multiple sites while creating a culture of accountability, continuous improvement and customer excellence.
• Direct involvement in initiatives that improve equipment management, operational efficiency, customer experience and revenue growth.
• The opportunity to collaborate with site managers, Account Executives, Divisional Directors and senior management to develop solutions that meet customer and business needs.

What You Will Do in This Role?

• Provide leadership, planning and direction to on-site service programs to ensure operating and financial goals are achieved.
• Effectively manage and maintain customer relationships, seeking to understand customer needs and provide solutions that promote revenue growth, cost containment and expansion of services.
• Manage medical equipment inventory and par levels effectively.
• Provide strategic direction and vision for the team. Lead, motivate and develop team members to perform and execute at their highest level.
• Establish short- and long-term goals and hold yourself and the team accountable for timely completion of assignments and achievement of expected results.
• Recruit, train and develop employees through cross-training, lateral training, continuous improvement opportunities, ongoing feedback and focused action steps.
• Perform assessment evaluations to force rank team members and provide stretch assignments to employees identified as high potential.
• Coach team members to understand their role in executing business strategy and practices.
• Build credibility and trust with hospital administration, clinicians and staff while creating positive customer experiences.
• Partner with site manager(s), Account Executives and Divisional Directors during customer meetings.
• Identify and resolve customer and staff concerns, discrepancies and disagreements using effective conflict resolution skills.
• Maintain awareness of costs and identify and implement opportunities to improve operational efficiency.
• Communicate performance results, business plans and resource needs effectively to senior management.
• Apply in-depth knowledge of medical equipment, including equipment names, appearance and accessory lists, and conduct equipment training for company and customer staff.
• Lead and support continuous improvement initiatives.
• Balance internal and external priorities ranging from day-to-day problem solving to long-term strategic planning.
• Maintain a proactive approach to safety, health and quality in compliance with company, governmental and customer policies and regulations.
• Comply with patient privacy laws in all matters.
• Maintain and project confidence, enthusiasm and a professional image while demonstrating strong communication, facilitation, analytical and problem-solving skills.
• Perform other assigned duties.

What You Will Need for This Role?

• Bachelor’s degree related to business administration, engineering, health care or related field. Master’s degree preferred.
• 10 years of supervision/management experience and customer excellence experience. Multi-unit management experience preferred.
• Knowledge of the healthcare industry, including an understanding of, or experience with, hospital medical equipment, supply chain management and biomedical engineering.
• Business and financial management expertise to assist with contract management, account margin maintenance, service metrics, labor analysis, expense analysis and service profitability.
• Profit and Loss (P&L) statement and budget management experience.
• Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
• Willingness to work flexible hours, including evenings, weekends and holidays, as well as nights and emergency off-hours as required.
• Valid driver’s license.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Primary Job Location:

Alameda Health System

Additional Locations (if applicable):

Job Title:

Director of Health Systems Operations

Company:

Agiliti

Location City:

Oakland

Location State:

California

$185,575.50 - $296,834.63

This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.