Collections Senior Specialist - Food Ingredients

Looking for a role that challenges you while making an impact on products people use every day?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Food Ingredients: Innovating improved nutritional profiles, better taste and texture, and greater cost efficiency to meet the needs of global food and beverage manufacturers.

The role is based in Polanco, Mexico City (hybrid role). Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You'll Make a Difference

• Distribute customer invoices through customer portals, email, and other approved channels, ensuring timely and accurate delivery for the NOAM and LATAM region.
• Upload invoices and supporting documentation to customer invoicing platforms in accordance with customer requirements.
• Partner with internal teams to obtain missing documentation and resolve invoice submission issues.
• Monitor invoice submission status and proactively manage rejections, discrepancies, or exceptions within customer portals.
• Maintain accurate and organized records of invoices, supporting documents, and submission confirmations.
• Prepare and share weekly reports covering invoice volumes, processing status, outstanding submissions, and key trends.
• Support customer inquiries related to invoice distribution and submission status.
• Ensure compliance with internal processes, customer requirements, and documentation standards.
• Contribute to continuous improvement initiatives that enhance billing efficiency, accuracy, and overall service quality.

What Makes You the Right Fit

• Bachelor's degree in Accounting, Business Administration, or a related field
• +3 years of experience in Billing, Accounts Receivable, Order-to-Cash (OTC), or customer-facing administrative functions.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• High attention to detail and commitment to data accuracy.
• Advanced English proficiency
• Proficiency in Microsoft Excel.
• Ability to work collaboratively across functions and build positive working relationships.
• Experience tracking transactions and maintaining accurate records in a fast-paced environment.
• Ability to analyze issues, identify root causes, and support timely resolution.

How Would You Stand Out?

• Experience working with SAP and invoicing-related processes.
• Familiarity with customer invoicing portals and electronic invoice submission systems.
• Demonstrated experience supporting process improvement or operational excellence initiatives.

Why Choose Us?

• Gain exposure to cross-functional teams including Finance, Customer Service, Commercial, and Shared Services functions.
• Contribute to process improvement initiatives that drive operational excellence, efficiency, and customer satisfaction.
• Be part of a global organization that values continuous learning, collaboration, and opportunities for professional growth.

For your awareness, IFF has announced its intention to sell its Food Ingredients Business to CVC Capital Partners. The sale is presently expected to close in the first half of 2027, pending regulatory approvals and other closing conditions. The Food Ingredient business unit will remain a part of IFF until close and, at such time, it will transition to CVC Capital Partners. In applying for this position, you acknowledge your awareness that the position is a part of the Food Ingredient business unit and has been identified to transition to CVC Capital Partners.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more