Logistics Manager

Department: Distro

Employment Type: Full Time

Location: Arizona - Tucson

Reporting To: Regional Distribution Manager

Compensation: $70,000 - $95,000 / year

Description

Essential Duties and Responsibilities

• Provide hands-on leadership and direction to ensure the team meets daily operational expectations and broader business objectives. 
• Partner with the Regional Sales Operations Manager to oversee hiring, onboarding, performance management, and other employee-related responsibilities. 
• Manage team scheduling, route assignments, workload distribution, and daily task delegation. 
• Train, coach, and develop Logistics Support employees on company standards, operating procedures, customer service, and compliance requirements. 
• Conduct at least one ride-along per employee each quarter to evaluate field performance and provide coaching. 
• Conduct regular one-on-one meetings and team huddles, maintaining documented recaps as appropriate. 
• Complete timely employee reviews and development plans, and recommend opportunities for training, growth, and performance improvement. 
• Audit events, brand activations, and pop-ups to ensure quality, consistency, and compliance. 

• Oversee daily delivery operations to ensure accurate, timely, safe, and compliant execution. 
• Partner with the Regional Distribution Manager and Director of Sales to assess team capacity, fleet needs, and operational resources. 
• Oversee fleet operations, including vehicle availability, maintenance, appropriate use, and driver safety. 
• Evaluate and improve routing, dispatch, and delivery processes to increase efficiency and expand delivery capacity. 
• Support business growth by scaling logistics operations and transportation capabilities as needed. 
• Maintain daily schedules for deliveries, payment pickups, product education activities, and events. 
• Manage relationships with third-party route providers and communicate route changes to relevant internal and external partners. 
• Ensure drivers follow traffic laws, vehicle safety requirements, company policies, and applicable regulations. 
• Provide operational coverage and support to other regional logistics teams during manager absences, as needed. 

• Complete or support product deliveries, payment pickups, and customer events when operational needs require. 
• Maintain and update account-specific intake requirements to support accurate and efficient service. 
• Build and maintain positive account relationships through reliable service, product education, merchandising, and brand representation. 
• Gather and communicate customer feedback, account needs, competitor activity, and market insights to relevant internal teams. 
• Support consistent execution of Wyld’s go-to-market strategy through coordination with Sales and Distribution. 

• Track and manage SWAG, samples, event inventory, and marketing materials, coordinating delivery and restocking as needed. 
• Maintain event readiness by organizing event supplies, preparing samples, and keeping displays and promotional materials in usable condition. 
• Restock on-site inventory at company facilities weekly or as operational needs require. 
• Coordinate with Inventory, Distribution, Facilities, and other internal departments to support logistics and event needs. 
• Support fulfillment and related operational tasks as needed to maintain business continuity. 

• Oversee cash handling, payment collection, and reconciliation processes in accordance with company procedures and internal controls. 
• Complete required administrative tasks, including CRM reporting, mileage and expense submissions, and internal inventory logs. 
• Ensure field activities, deliveries, payment collection, and brand activations comply with applicable state and local regulations and company policies. 
• Maintain accurate operational records and communicate relevant updates, issues, and process changes to appropriate stakeholders. 
• Work at and travel between multiple company facilities as required by scheduled shifts, job responsibilities, and business needs. 
• Perform additional duties and responsibilities as assigned based on business needs. 

Qualifications

• 3 years of experience directly related to customer-facing responsibilities and account management, preferably in the cannabis, or related industry 
• At least 1 year of experience in a Lead, Keyholder, Supervisor or similar related role preferred. 
• Must have proven experience working with a high sense of urgency and attention to detail; in a team environment or independently. 

• Strong communication skills with the ability to effectively lead peers and communicate across teams.  
• Ability to work with a strong sense of urgency while maintaining accuracy in a fast-paced manufacturing environment. 
• Ability to read, write, and communicate effectively in English. 
• Basic math skills, including addition, subtraction, multiplication, and division. 
• Ability to handle confidential and sensitive information with professionalism and discretion. 
• Proficiency with basic computer applications, including Microsoft Office, Google Workspace, and work management systems such as Slack, Jira, or similar platforms; data analysis, Google Apps, and Salesforce CRM are a plus 
• Ability to travel between Company buildings or work sites, as needed. 
• Reliable personal vehicle to utilize for marketing events. Mileage reimbursement is covered at federal rates. 

• Must be at least 21 years of age, as required by applicable state regulations. 
• Must successfully complete a pre-employment background check, where permitted by law. 
• Must obtain and maintain all licenses, permits, certifications, or registrations required by applicable federal, state, provincial, or local laws and regulations. 
• ServSafe Certification or Food Handler's Card is preferred, where applicable. 
• Willing to submit to a background check, including a motor vehicle report  
• Valid driver’s license required. 
• Travel Requirements: Driving in state territory utilizing company or personal vehicle as needed. Overnight stays when needed to support longer routes; lodging and meals covered by company. 

• Active state-issued driver's license with clean driving history and record. 
• Vision requirement to meet state and Motor Vehicle standards. 
• Compliance with all company safety and driving policies is required at all times. 
• Hours are likely to vary based on the needs of the business; must be willing to work a flexible schedule. 

Benefits